Job description
We’re looking for a reliable and detail-oriented Operations Senior Associate to join the Revenue team. In this role, you’ll be responsible for coordinating the onboarding and deployment of mental health providers and ensuring all operational and logistical components are in place to support our services. You’ll play a key role in enabling seamless provider experiences and smooth client service delivery across regions.
Coordinate the end-to-end onboarding and deployment process for new providers, including scheduling, setup, and training
Manage logistics for provider assignments, system access, and operational readiness
Serve as the go-to liaison between providers and internal teams to ensure timely and efficient deployment
Monitor weekend operational needs and respond to urgent support requests or service disruptions
Maintain accurate records and documentation of provider onboarding progress and compliance
Maintain and update internal dashboards to track client interactions and monitor support effectiveness
Collaborate with cross-functional teams to continuously improve onboarding workflows and logistics coordination
Available to work Wednesday to Sunday, 2:00 PM to 10:00 PM (PHT), with flexibility around schedules
Min 2 years of experience in an operations, logistics, or coordination role (healthcare or tech background is a plus)
Comfortable and experienced using digital tools like Google Workspace, project management software and learning new tools to support client engagements
Thrive in fast-paced, remote work environments and can juggle multiple tasks efficiently
Highly organized, process-driven, and detail-focused
Strong communicator and enjoy working with people across functions, cultures and timezones
Work in a diverse environment with people from over 10 countries
A generous leave policy
Work flexibility
Medical coverage
Performance Bonus
Christmas Leave (The team takes the whole Christmas week off separate from our leave policy)
Birthday Leave (1 day)
Holidays off
Quarterly mental health day off
Mental health benefits (Premium access to our app!)
Work-life balance and employee wellness
Regular social events where we have non work-related fun
