Job description
Who We Are
We are creating the best way to finance clean energy for the home to help combat climate change. Mosaic partners directly with solar and home improvement professionals, who use our simple point-of-sale app to offer financing options to their customers. This makes it easy and affordable for families to make energy-efficient upgrades to their homes. Since 2012, Mosaic has funded more than $15 billion in loans through our platform and helped more than 1 million people prosper from clean energy. Join us as we work toward our vision of 100% clean energy homes across America.
Location: We are remote-first. This role can be based in most states in the US.
The Opportunity
We are seeking a highly self-motivated Onboarding Specialist to join our Credit Operations group. In this role, you will be responsible for reviewing incoming applications from prospective Mosaic partners and assisting them throughout our Onboarding process. This is an opportunity to showcase your attention to detail, productivity, and your desire to deliver an exceptional customer experience.
Your day-to-day
- Maintain excellent quality and pace while reviewing 10-15 partner applications daily
- Follow up with applicants regarding any missing information via phone and email
- Maintain a 95% or above service level on the onboarding inbound phone line
- Be proficient in utilizing internal review resources like Salesforce, GIACT, LexisNexis, Ohm Analytics.
- Review applicants financial documents
- Identify suspicious applications and take immediate steps to prevent those applications from progressing
- Identify suspicious activities during phone interactions and take immediate steps to prevent those applications from progressing
- Meet or exceed set quality, customer service, and production goals
- Provide a “WOW” experience to prospective partners
What you bring to the team
- 1-3 years experience in a high-velocity underwriting and/or partner onboarding team
- Highly detailed and process oriented
- You like working fast and take pride in “getting stuff done”
- Passion about our partner experience as we are the first touchpoint with a new partner
- An adaptable mindset to change and try new things to improve our efficiency. The only thing constant in our line of business is change.
- You’re a team player and enjoy working as a team to accomplish our goals
Compensation: The hourly range for this position is $24-28/hour. The position is eligible for a variable incentive bonus in accordance with the terms of the applicable plan. In addition, we’re proud to offer a range of competitive benefits.
Why Mosaic
As a customer focused and driven-to-win organization, there are many exciting reasons to join the Mosaic team. Mosaic has a dynamic, fast-paced, and entrepreneurial environment, which requires a professional, flexible, self-starter attitude. We believe in hiring talented and driven individuals and cultivating a culture of collaboration and appreciation.
Benefit Highlights:
- Robust Health, Dental, and Vision Plans
- Generous paid time off
- 401k Match
- Lifestyle Spending accounts for professional wellness
- Mental Health: Headspace subscription, online therapy sessions
- …and more!
Timeline: We are accepting applications until May 13th, 2025 or until the role is filled. We encourage interested and qualified candidates to apply as soon as possible.
We are an equal opportunity employer and value diversity of backgrounds, perspectives and experience. Mosaic’s vision is 100% clean energy for all. In order to reach that vision, we believe we must build a diverse company where everyone is treated fairly and feels included. In turn, in accordance with Mosaic’s equal employment opportunity policy, we do not discriminate on the basis of race, religion, color, national origin, caste, gender identity or expression, sexual orientation, age, marital status, veteran status, disability status or any legally protected status.
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