Summary
The job is for a remote Polish Customer Service Advisor at a multinational BPO company in Greece. The role involves managing customer interactions, assessing needs, building trust, providing accurate information, meeting targets, keeping records, and following communication procedures. Requirements include native or near-native fluency in Polish, good command of English, sales experience, and strong phone contact handling skills.
Requirements
- Native / near native in Polish
- Good command in English
- Good MS Office skills
- Strong phone contact handling skills and active listening
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication skills
- Ability to multi-task, prioritize, and manage time effectively
- Sales experience with ability to generate revenue with sales and upsell during interactions
Responsibilities
- Management of incoming calls and email
- Identify and assess customers’ needs to achieve satisfaction
- Build sustainable relationships of trust through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team targets and case handling quotas
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
Benefits
- Indefinite Contract from day 1
- Extra bonus based on performance
- Private life & health insurance
- Meal vouchers
- Relocation Cost (for candidates outside Greece)
- Continuous training and numerous career opportunities in a multinational environment
- Multicultural and modern working environment
