Job description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
Position Summary:
We are seeking an experienced Privileged Access Management (PAM) Lead to drive the successful implementation of a PAM solution across multiple IT environments. This role combines project leadership, technical subject matter expertise, and security consulting to ensure the secure and efficient rollout of PAM capabilities aligned with organizational security objectives. This is a hands-on role where the selected candidate will be directly responsible for implementing the selected PAM solution.
Key Responsibilities:
•Project Leadership & Coordination
•Lead the end-to-end implementation of Enterprise PAM, managing tasks, milestones, and stakeholder assignments.
•Track progress using enterprise ticketing system and provide regular updates to senior leadership, highlighting risks, blockers, and achievements.
•Coordinate with internal teams and vendor services to ensure timely and effective delivery.
•Technical
•Provide guidance to IT groups based on PAM feature sets, available configurations, information security policies and best practices
•Perform hands-on configuration of the PAM platform, as needed
•Support architectural design, incorporating business, IT and security objectives
•Documentation & Governance
•Develop and maintain comprehensive documentation covering architecture, implementation decisions, exception handling, and operational procedures.
•Establish an exception review process with integration to Enterprise Risk Register.
•Establish repository and continuous measurement of PAM progress against project objectives
•Training & Operational Handoff
•Provide awareness and training support for IT admins and stakeholders.
•Assist in transitioning the solution into ready-state operations.
Qualifications:
•Post-secondary education in Computer Science, IT, Information Security, or related field.
•At least 5+ years of experience with cloud-native PAM deployments including hands-on experience with PAM tools (e.g., CyberArk, BeyondTrust, Delinea, HashiCorp Vault)
•Strong understanding of privileged access controls, secret management and secure remote access principals, authentication protocols, and regulatory frameworks.
•Strong understanding of Windows, *NIX systems, and web-based admin interfaces.
•Working knowledge of IT Risk Management and exception processes are preferred
•Experience with project management and ticketing tools.
•Excellent communication, documentation, problem-solving, and stakeholder management skills.
•Ability to work independently and collaboratively in a fast-paced environment.
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
