Job description
About AlayaCare:
At AlayaCare, we’re revolutionizing the way that home healthcare is delivered. Our leading cloud-based software allows our customers around the world to manage their employees, scheduling, billing, and enable better delivery of care. We’re a fast-growing SaaS company with a team of 550+ team members across Canada, US, Australia, and Brazil. We aim to be the world leader in home healthcare software solutions as we empower providers to deliver better health outcomes to their patients and clients. We pride ourselves on our open and transparent culture, our bias for action, and being committed to a workplace where we can be ourselves.
About the role:
The Product Adoption & Release Manager is responsible for ensuring high-quality product feature releases and driving effective customer adoption. Key areas of focus include coordinating seasonal and continuous product releases, supporting customer onboarding efforts, and serving as a subject matter expert in SaaS product and feature adoption.
This role partners cross-functionally with Product Management, Engineering, Enablement, and Customer Success to enhance rollout readiness, inform adoption strategies, and strengthen the organization’s ability to consistently deliver customer value—while enabling teams without taking on full execution responsibility.
A day in the life:
Release Management
- Own, and lead the planning and coordination of seasonal releases (3x/year) and lightweight continuous releases in between.
- Run release readiness activities across teams and ensure visibility of release scope, risks, and status.
- Support post-release monitoring and coordinate incident triage when product regressions occur.
- Facilitate post-mortems and feed learnings back into process improvements.
Feature Adoption Enablement
- Serve as an internal expert on adoption strategies and tools (e.g.,Pendo), including usage metrics, segmentation,in-app guidance, and targeting best practices.
- Partner with Product Managers during the planning and rollout of new features to help them design effective adoption strategies.
- Create and develop frameworks, templates, and guidance as standards used by the product teams
- Promote a shared understanding of adoption success across Product, CS, and Marketing.
Customer Onboarding Support
- Improve our customer onboarding experience by supporting scalable workflows, content strategy, and in-app guidance tools.
- Collaborate with Customer Success, Education, and Product teams to identify onboarding friction and propose improvements to improve the product onboarding while standardizing internal processes.
- Design tools that improve time-to-value and product activation, i.e. Flag activation in-app, upsell self-serve interface, Pendo guides, onboarding tours, etc.
Product Simplification & Deprecation
- Analyze product usage data (via Pendo, Looker, etc.) to identify underused or redundant features.
- Support Product Managers in the deprecation efforts by coordinating internal readiness, customer segmentation, and phased sunset communications.
Tooling & Operational Support
- Maintain and evolve internal systems such as our Entitlement System and Feature Catalog to ensure teams can consistently activate and track feature usage.
- Collaborate with Engineering and DevOps to ensure a smooth release and rollout processes, advocating for automation where appropriate.
- Continuously improve internal documentation, tooling, and workflows to support repeatable, scalable product operations.
What you bring to the team:
- Bachelor’s Degree in Business, Commerce, Engineering, Computer Science, etc
- 4-6 years of experience in Product Operations, Release Management, or Enablement within a SaaS environment
- Proficiency with tools such as Pendo, Jira, Confluence, and business intelligence platforms (e.g., Looker, Tableau)
- Strong skills in project coordination, facilitation, change management, and stakeholder engagement.
- Ability to navigate ambiguity and support cross-functional teams in making informed, strategic decisions.
- Excellent communication and cross-functional influence skills, with a coaching mindset that supports execution without direct ownership.
- Bilingual proficiency in English and French is considered an asset
Location and travel requirements:
AlayaCare supports a flexible hybrid working model, expecting that our employees have a regular in-office presence at their closest office location at least twice per week while offering flexibility for some remote work. Our team encourages in-person collaboration and with this, the preferred candidate location for this position would be within the Greater Montreal Area.
What Makes AlayaCare a Great Place to Work:
- Our products have a positive impact on the lives of countless care workers and care recipients
- Our company has been recognized by the Globe and Mail as one of Canada’s Top Growing Companies and as a recipient of Deloitte’s Technology Fast 50TM program award for our rapid revenue growth, entrepreneurial spirit and bold innovation
- Equity in a well-funded, high-growth company
- Hybrid working models with beautiful and creative office spaces to enjoy in prime locations
- Virtual and onsite social events for employees centered around collaboration, learning, and fun, including DEIBA committee events, volunteer events, fireside chats, catered team lunches, celebrations, and team building activities
- Comprehensive group benefits program, including telemedicine
- Employee expense program for health, wellness, lifestyle, professional development and productivity-related expenses
- Parental leave top-up program
- Flexible vacation policy
- Company Wellness Day program for extra time to unwind
- Paid Volunteer Time off Program
- Career growth and learning and development opportunities
- An entrepreneurial culture of transparency, collaboration, and innovation
- Access to our employee perk program for discounts at various participating vendors
If this sounds like the perfect job for you, apply today. As well as joining a great culture and a market-leading company, you will be part of a team making a positive difference in the post-acute care market. If this isn’t the job for you, you may know someone who is a perfect fit. Please feel free to share this opportunity.
If you want to explore AlayaCare further, please visit our website www.alayacare.com.
Better outcomes, better belonging
Our team members are uniqu e—l ike our products and the customer groups that we service. AlayaCare employees bring different strengths, perspectives, and experiences to their roles and to our products that enable better care. We are committed to offering a people-centric culture where all employees belong and feel heard.
Having a pulse on our employee feedback is important to us as we aim to continuously evolve Diversity, Equity, Inclusion, Belonging, and Accessibility within AlayaCare’s policies, total rewards offerings, discussions, learning & development programs, and community partnerships. All qualified applicants will receive equal consideration.
If you require accommodation as part of the recruitment and selection process, please reach out to [email protected] . Please note, we do not accept unsolicited headhunter or agency resumes.
