Job description
About Cognigy
Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel. By integrating Generative and Conversational AI to create Agentic AI, Cognigy delivers AI Agents that redefine customer experiences, drive satisfaction, and support contact center employees in real-time.
Our skilled #CognigyCrew are the people behind our leading technology, and we are now looking for more talented people to join our global team.
Why you’ll love working at Cognigy – Our promise to you
We empower our people to be successful as part of a diverse, passionate, and respectful team who are proud to be enabling customer and employee service that is loved by everyone.
We do this by challenging each other to succeed and being enabled to do our best work. Encouraging and supporting growth is at the heart of our success, founded on a culture of mutual respect and trust – always! It’s no wonder that the values that inspire and drive our #CognigyCrew are our 4Ts – Team, Trust, Transparency, Technology.
Your new role – Product Manager
Location: On-site in Düsseldorf or remote within Germany
As a Product Manager at Cognigy, you will own the full lifecycle of strategic product initiatives, from discovery to launch and beyond. You’ll partner with Engineering, Sales, Product Marketing, and Design to bring customer-centric, data-driven features to life in a fast-paced and high-impact environment.
You’ll serve as a key interface between our customers, internal stakeholders, and leadership — balancing market demands with strategic priorities to ensure we continuously deliver meaningful value through our platform.
Your responsibilities will include
- Own and deliver the product roadmap – Ensure key initiatives are executed on time, aligned with product strategy and customer commitments.
- Lead Discovery-to-Launch – Drive the entire product lifecycle: discovery, requirements, delivery, and enablement in collaboration with Product Marketing and Sales.
- Prioritize for Impact – Guide and prioritize initiatives based on business goals, customer feedback, and market research aligned with product strategy.
- Market & Customer Research – Conduct competitive benchmarking and meet frequently with customers to validate problems and solutions.
- Strategic Delivery – Translate leadership vision into clear product goals, roadmaps, and metrics, supporting execution across teams.
- Define Cross-Cutting Requirements – Own and document high-level functional and non-functional product requirements (e.g., SLOs, compliance goals, or platform-wide expectations).
- Collaborate Broadly – Work closely with Product Owners, Engineers, and fellow PMs to break down epics and guide implementation.
- Prototype and Mock – Create simple mockups and prototypes where helpful to support ideation, design alignment, or internal storytelling.
- Champion Data-Driven Decision Making – Use product analytics, customer usage insights, and measurable success criteria to inform and validate product decisions.
- Continuously Improve – Stay up to date on trends in AI, SaaS, and customer experience, continuously growing your product expertise and impact.
Growth Potential
At Cognigy, we are committed to your professional development. This role offers clear growth opportunities across product leadership, strategic ownership, and platform-level influence — with access to ongoing learning, high-impact initiatives, and the ability to shape the future of Agentic AI.
About you
- Proven experience as a Product Manager with a strong track record of delivering successful B2B SaaS products
- Comfortable operating in fast-paced, evolving markets — ideally within AI, customer experience, or enterprise software
- Strategic thinker who thrives in ambiguous environments and knows how to prioritize for business outcomes
- Skilled at turning complex technical and business requirements into clear product plans
- Experienced in customer interviews, stakeholder alignment, and competitive analysis
- Deep understanding of agile product development and product discovery best practices
- Strong communicator with the ability to work cross-functionally and influence without authority
- Familiarity with tools such as Jira, Confluence, Figma, Productboard, Amplitude, or similar
- Fluent in English (German is a plus, but not required)
Life at Cognigy - What we offer you
We are an ambitious and international tech company with a great culture, and we make sure that everyone feels welcome. Our excellent benefits make us a fantastic place to work - these include
- Attractive and performance-oriented salary
- Company Pension Scheme
- 25 days paid leave, plus 5 floating days, plus public holidays
- Unique opportunity to help build and shape the company, with little hierarchy
- Flexible working options
- Colleague recognition, reward and celebration events
- Global Employee Assistance Program
- ClassPass membership, giving you access to a variety of fitness and wellness experiences
- Ongoing learning and development opportunities, including Udemy
- One paid ‘Giving Back Day’ each year, so you can volunteer for a charity or community activity of your choice
- Subscription to the Calm app for you plus five friends/family members, giving you access to guided meditation, sleep stories, music, masterclasses, and much more
Equal Opportunity Employer Statement - Cognigy does not discriminate on the basis of race, sex, color, religion, age, national origin, marital status, disability, veteran status, genetic information, sexual orientation, gender identity or any other reason prohibited by law in provision of employment opportunities and benefits.
