Job description
Position Overview:
We are seeking a highly experienced and strategic Platform Product Manager to lead the vision, development, and evolution of our Learning Management System (LMS) platform. You will be responsible for building scalable, secure, and flexible platform capabilities that power the user experiences for learners, educators, and administrators across our product suite.
This role requires a mix of technical fluency, customer empathy, and strong collaboration with engineering, design, data, and business stakeholders.
What You’ll Do
- Define and drive the platform product strategy and roadmap for our LMS, aligned with company goals and user needs.
- Conduct market research, competitor analysis, and gather customer feedback to identify market opportunities and inform product roadmap decisions.
- Identify opportunities to improve platform scalability, performance, extensibility, and integration capabilities.
- Own foundational LMS components such as course architecture, rules engine, integrations, notification systems, and certification frameworks.
- Ensure these capabilities are modular, reusable, and support multiple lines of business.
- Partner with engineering leads to define technical architecture and make buy/build decisions.
- Collaborate with design, customer experience, compliance, and operations to deliver thoughtful, customer-centric platform experiences.
- Work closely with data and analytics teams to ensure intelligent insights are embedded in all core solutions.
- Serve as the platform evangelist across product and engineering teams, promoting adoption and ensuring alignment with business priorities.
- Present roadmaps, trade-offs, and performance metrics to executive stakeholders.
- Engage with customers (internal and external) to understand pain points, platform gaps, and long-term needs.
- Translate complex requirements into actionable user stories and drive continuous improvement through user feedback loops.
- Advocate for a user-centered design approach, ensuring that platform products provide a seamless and intuitive user experience.
What You’ll Need to Succeed
- 5+ years of product management experience, with at least 2+ years focused on platform or infrastructure products.
- Bachelor’s degree in a related field.
- Prior experience with LMS platforms or EdTech strongly preferred.
- Deep understanding of platform architecture, APIs, microservices, and integrations (e.g., with Salesforce, Workday, SCORM/xAPI, analytics tools).
- Proven ability to manage large-scale systems that support multiple customer use cases.
- Excellent communication and stakeholder management skills.
- Comfortable working in fast-paced, agile environments with cross-functional teams.
- Strong analytical skills; ability to use data to inform decisions and measure impact.
