Job description
Are you a dynamic product manager with a passion for impacting small businesses?
Then Jobber might be the place for you! We’re looking for a Product Manager II to be part of our Automations team.
Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber, they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn’t like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That’s why we put the power and flexibility in their hands to run their businesses how, where, and when they want!
Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada’s Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail’s Canada’s Top Growing Companies list, and Deloitte Canada’s Technology Fast 50™, Enterprise Fast 15, and Technology Fast 500™ lists. With an Executive team that has over thirty years of industry experience in leading the way, we’ve come a long way from our first customer in 2011—but we’ve just scratched the surface of what we want to accomplish for our customers.
The team:
The Automations team owns Jobber’s automation platform - a powerful, rules-based system that helps customers automate repetitive tasks like sending invoice reminders or routing new quote requests. While the foundation is in place, we’re just getting started: we’re scaling the system to handle millions of actions, expanding its capabilities, and working closely with other AI teams to unlock smarter, more intuitive workflows. If you’re excited by the challenge of building reliable, high-scale systems and love turning complex logic into simple, empowering experiences for users, Automations is the team for you!
The role:
Reporting to the Director, Product Management, the Product Manager II will take product leadership of our Automations team, empowering small businesses to get more done, better manage their clients, and get paid faster – while considering how AI can play a role in your work. You will shape the vision and strategy for this area in the spirit of helping customers do more with less manual work. Ultimately, your work will help create a new future for our customers by understanding their distinct challenges and crafting intelligent automation solutions. This role works closely with cross-functional teams and senior leadership to deliver impactful automation experiences for our fast-growing market.
The Product Manager II will:
- Build a deep understanding of our customers: service providers consisting of home service businesses (such as plumbing companies, landscapers, electricians etc.) spread across industries, locations, and sizes.
- Define and build Jobber’s Automation Strategy that maps how automation will make a meaningful impact in the lives of our customers and fits into the company’s broader product and business goals.
- Set the Automations roadmap and ruthlessly prioritize to bring the Automations Vision to life. Balance quick wins (templates, small feature upgrades) with long-term strategic bets.
- Leverage AI to create dynamic and personalized experiences for our customers.
- Partner closely with other teams and departments across the company (e.g., Sales, Success, Product Marketing, other product teams, and more) to launch and scale new ideas.
- Define and monitor key product and success metrics across discovery, adoption, revenue, churn, and engagement to track the success of your bets, stepping in when things are not tracking with business goals.
To be successful, you should have:
- Experience as a product manager or product owner in a SAAS environment, with a focus on automations, workflows, or AI products.
- Ability to distill complex workflows and customer needs into easy-to-digest solutions.
- Experience with cross-functional collaboration (e.g., engineering, design, marketing) to define and deliver complex products.
- Strong analytical skills, with the ability to use data and customer feedback to inform decisions and optimize product features.
- Ability to independently drive initiatives, manage multiple priorities, and operate with a high degree of autonomy while collaborating with senior leadership for alignment.
- Excellent written and verbal communication skills, with the ability to articulate vision, goals, progress, and results to various stakeholders.
- Strong understanding of user experience principles, particularly concerning workflows, automations, and AI-driven products.
- Self-motivated and autonomous, with the ability to manage multiple priorities and navigate ambiguity.
It would be really great (but not a deal-breaker) if you had:
- Previous Automations or AI product experience
Hiring Process:
- An interview with a Talent team member (45 mins)
- A Hiring Manager Interview (60 mins),
- A take-home challenge with a follow-up Functional Interview (90 mins),
- A Senior Leadership Interview (30 mins).
Compensation:
At Jobber, we believe that compensation should be transparent, fair, and reflective of your experience and growth. This role has a minimum annual salary of $125,800, a midpoint of $147,900, and a maximum salary of $170,100, designed to show the progression from learning the ropes to truly excelling.
We design our compensation to reflect each new hire’s skills, experience against the complexity of the role, ensuring a fair and competitive salary. Our range is intentionally broad to support growth and long-term impact, with fully established hires typically starting around the midpoint. The higher end of the range is reserved for those who have demonstrated deep expertise and lasting contributions, while offers below the midpoint reflect strong potential with room to develop. This approach ensures that compensation aligns with both an individual’s current capabilities and their opportunity for future growth.
Base salary is just one part of a total compensation package that will include equity rewards, annual stipends for health and wellness, retirement savings matching, and an extended health package with fully paid premiums for body and mind. Your professional growth matters to us too! You’ll have access to a dedicated talent development program that includes career coaching and opportunities for career development.
We believe in transparency and open conversations about compensation. If you have any questions about our approach, we’re happy to discuss them throughout the hiring process
Where you can expect to work:
Our product provides entrepreneurs the flexibility of working in their office or the field, and we offer that same opportunity to our employees. You will have the choice to work in either our Edmonton or Toronto offices or remotely anywhere within Canada. We’re committed to ensuring the best experience for all Jobberinos to do impactful work.
What you can expect from Jobber:
- A total compensation package that includes an extended health benefits package with fully paid premiums for both body and mind, retirement savings plan matching, and stock options.
- A dedicated Talent Development team and access to coaching, learning, and leadership programs to help you grow your career, reach your goals, and unlock your full potential.
- Support for all your breaks: from vacation to rest and recharge, your birthday off to celebrate, health days to support your physical and mental health, and parental leave top-ups to support your growing family.
- A unique opportunity to build, grow, and leave your impact on a $400-billion industry that has no dominant player…yet.
- To work with a group of people who are humble, supportive, and give a sh*t about our customers.
We believe that diverse teams perform better and that fostering an inclusive work environment is a key part of growing a successful team. We welcome people of diverse backgrounds, experiences, and perspectives. We are an equal opportunity employer, and we are committed to working with applicants requesting accommodation at any stage of the hiring process.
A bit more about us:
Job by job, we’re transforming the way service is delivered. Your lawn care provider, home cleaning service, plumber or painter could use Jobber to better connect with their customers, save time in the office, invoice faster, and get paid! We’re bringing tens of thousands of people together with technology to deliver billions of dollars a year in services to happy customers. Jobber exists to help make these small businesses successful, and when they’re successful we all win!
