Job description
Description
Position Overview
The Product Manager for Patient Experience will own the vision, strategy, and roadmap for DeepHealth’s Patient and Provider Portals. In addition to these core responsibilities, this individual will serve as the cross-functional champion for the end-to-end patient experience across our broader product ecosystem—including SmartOnboarding (self-registration) and SmartEngagement (communications). This role ensures a seamless, cohesive, and user-centered patient journey across all digital touchpoints with the imaging center.
The ideal candidate will combine strong product instincts with user empathy, stakeholder collaboration, and the ability to drive holistic improvements to the patient-facing aspects of our solutions.
Key Responsibilities
- Patient & Provider Portal Leadership
Own and evolve the strategy, roadmap, and execution for DeepHealth’s Patient and Provider Portals.
Collaborate with UX, engineering, and clinical stakeholders to prioritize enhancements that drive value for both patients and providers.
Ensure scalability, accessibility, and alignment with privacy, compliance, and security requirements.
2. Holistic Patient Experience Ownership
Champion a unified patient experience across DeepHealth’s products by coordinating with product managers for SmartOnboarding, SmartEngagement, and other patient-facing touchpoints.
Identify and bridge gaps in the patient journey—before, during, and after imaging appointments.
Drive consistency in design, messaging, and interaction flows to support a cohesive experience.
3. Cross-Functional Collaboration
Work closely with internal stakeholders in UX, Engineering, Customer Success, and Marketing to define and deliver on product goals.
Support alignment with clinical workflows and operational needs from the imaging center’s perspective.
Represent the patient’s voice in strategic planning sessions and product design decisions.
4. Market and Customer Insight
Gather input from patients, imaging center staff, and external partners to identify high-impact opportunities for improving the digital experience.
Stay attuned to market trends, competitive solutions, and patient engagement innovations in the healthcare technology space.
Qualifications & Experience
7+ years of experience in product management, with at least 2 years focused on consumer-facing products or patient engagement tools. Background in healthcare IT, radiology, digital health, or patient engagement platforms is a strong plus.
Demonstrated success managing web or mobile portals, apps, or patient-facing platforms in a healthcare or regulated environment.
Passion for improving healthcare experiences through thoughtful digital design and product innovation.
Strong communication, collaboration, and stakeholder management skills.
Experience in user journey mapping, product discovery, and requirements documentation.
Experience coordinating across multiple product teams to deliver unified experiences.
Quality Standards
Communicates, cooperates, and consistently functions professionally and harmoniously with all levels of supervision, co-workers, patients, visitors, and vendors.
Demonstrates initiative, personal awareness, professionalism and integrity, and exercises confidentiality in all areas of performance.
Follows all local, state and federal laws concerning employment to include but not limited to: I-9, Harassment, EEOC, Civil rights and ADA.
Follows OSHA regulations, RadNet and site protocols, policies and procedures.
Follows HIPAA, compliance, privacy, safety and confidentiality standards at all times.
Practices universal safety precautions.
Promotes good public relations on the phone and in person.
Adapts and is willing to learn new tasks, methods, and systems.
Reports to work regularly as scheduled; consistently punctual with respect to working hours, meal and rest breaks, and maintains satisfactory personal attendance in accordance with RadNet guidelines.
Consistently adheres to the time management policies and procedures.
Completes job responsibilities in a quality and timely manner.
Physical Demands
This position often requires sitting, standing, walking, bending, twisting, reaching with hands and arms, using hands and fingers, handling, or feeling, speaking, listening, and high-level cognitive thinking. Also, must be able to lift up to 10 pounds occasionally. The position requires the ability to travel (~30% of time).
Working Environment
Remote. This position requires domestic / international travel up to ~30%.
ACCOMMODATIONS
Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.
