Job description
About Us
With electric vehicles expected to be nearly 30% of new vehicle sales by 2025 and more than 50% by 2040, electric mobility is becoming a reality. ChargePoint (NYSE: CHPT) is at the center of this revolution, powering one of the world’s leading EV charging networks and a comprehensive set of hardware, software and mobile solutions for every charging need across North America and Europe. We bring together drivers, businesses, automakers, policymakers, utilities and other stakeholders to make e-mobility a global reality.
Since our founding in 2007, ChargePoint has focused solely on making the transition to electric easy for businesses, fleets and drivers. ChargePoint offers a once-in-a-lifetime opportunity to create an all-electric future and a trillion-dollar market.
At ChargePoint, we foster a positive and productive work environment by committing to live our values of Be Courageous, Charge Together, Love our Customers, Operate with Openness, and Relentlessly Pursue Awesome. These values guide how we show up every day, align, and work together to build a brighter future for all of us.
Join the team that is building the EV charging industry and make your mark on how people and goods will get everywhere they need to go, in any context, for generations to come.
Discover what it’s like to help build the fuelling network of the future - check out our Engineering Blog.
Reports To
Quality Senior Director
What You Will Be Doing
ChargePoint is looking for a Product Quality Engineer to ensure great quality of our custom product shipping to end customers. This engineer will be jointly responsible for:
- Managing and resolving customer escalations for hardware and software quality issues by collaborating with Quality Failure Analysis and Customer Service teams.
- Partnering with internal teams and global contract manufacturers (CMs) to investigate and improve their end-to-end quality control processes.
- Working closely with Supplier Development and Quality Engineers (SDQE) to ensure product failures are contained, root-caused, and fully resolved.
To be successful at ChargePoint, the candidate must be highly motivated, self-directed, and comfortable working on-site in an office, factory, and/or remotely in a structured and fast-paced environment.
What You Will Bring to ChargePoint
Product Quality Engineer Field Customer Escalation and Factory Quality Engineer Responsibilities:
- Lead all customer quality escalations, providing support to customer service and systems engineering by leading field quality issue reviews with the Failure Analysis Engineering (FAE) team.
- Coordinate and consolidate failure analysis across internal teams (e.g., ChargePoint, CM Factory Quality, Supplier Quality, and Technical Program Management) to drive timely follow-up actions to closure
- Present executive summaries and lead management review meetings
- Lead Failure Analysis, Root Cause, and Corrective Actions (FA/RCCA) for both hardware and software.
- Implement Process Failure Effect and Mode Analysis (PFEMA) and relevant problem-solving techniques, Fish-Bone Analysis, and/or HW/SW simulation, etc.
- Conduct quality audits at Contract Manufacturers (CMs) for new product introductions (NPI) and sustaining production to prevent poor quality from reaching customers
- Lead quarterly reviews of Annual Failure Rate (AFR) data with the Finance team to calculate warranty reserve
- Collaborate with Customer Satisfaction (CX) Data Ops and Supply Chain to develop and automate efficient processes
Requirements
- 3-5 years of experience in Field Quality Escalation and Factory product quality in mobile, consumer electronics, and/or equivalent products
- Strong Problem-Solving skills can lead to detailed Failure Analysis/Root Cause/ Corrective Action (FA/RCCA) activities till issue resolution
- Possess software programming hands-on experience (Python, C++, etc.)
- Bachelor’s degree (master’s degree a plus) in Electrical Engineering, Computer Engineering, Industrial Engineering, and/or equivalent practical experience
- Fluent in communication can present to executive management
- Great teamwork withflexibility in cross-functional collaboration and negotiation
Location
Campbell, CA
We are committed to an inclusive and diverse team. ChargePoint is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status.
If there is a match between your experiences/skills and the Company needs, we will contact you directly.
ChargePoint is an equal opportunity employer.
Applicants only - Recruiting agencies do not contact.
