Job description
At Peach, our goal is to improve the lending experience for everyone. We are doing this by offering a leading modern loan management and servicing platform that allows lenders to innovate, adapt and scale.
We are seeking a US based Project Manager. This role is a critical partner to Solutions Engineering who have ultimate responsibility for Peach’s implementation process and Customer Success who have ultimate responsibility for Peach’s relationship with our existing client base. Together as a team, Project Management and Solutions Engineering are responsible for onboarding clients onto Peach’s platform
Responsibilities:
- Act as the primary point of contact internally and externally for new and existing customer implementations.
- Structure plan, milestones, and timeline for each implementation.
- Collaborate with clients to achieve buy-in and alignment on project timeline.
- Work directly with customers to remove blockers and ensure on-time project completion.
- Drive down completion time for repeatable projects.
- Identify opportunities for process and documentation improvement. Work with internal stakeholders to implement process improvement.
- Report on project timelines and proactively flag risks which could cause delays.
- Implement strategies and tactics to accelerate projects that are behind schedule and projects running ahead of schedule.
- Report to clients on implementation and major project progress, risks, and next steps.
- Tailor reporting to the audience – e.g., executive stakeholders, operations team members, product team members, etc.
- Proactively identify and document risks to project completion; work with clients to implement short term/long term plans to close gaps.
- Act as a good steward of internal engineering and product resources, balancing customer needs with internal teams’ bandwidth.
- Deliver progress reporting to client stakeholders via regularly scheduled project progress check in’s and ad hoc meetings.
- Recommend changes in process for Implementation and other critical internal and external-facing processes.
Qualifications / Experiences
- 5+ years experience working on software implementations in partnership with banks and/or FinTech companies in a project management, Solutions, or Implementation role. Product management experience in a similar industry would be considered as well.
- Demonstrated ability to deliver multi-month projects and/or implementations on time.
- Recommend process improvement to execute repeatable projects faster.
- Partner with stakeholders of varying technical and business acumen at varying levels within a client organization.
- Strong understanding of banking and fintech industry (retail banking, small business, deposits, lending, payments or card issuing).
- Bachelor’s degree or equivalent experience; a degree in Business Operations, Computer Science, or a related field is preferred.
Technical Skills
- This role needs to be familiar with API-driven architecture and software solutions.
- Ability to describe technical implementation concepts in plain english.
- Ability to use Postman, make API calls, interpret JSON output is a plus.
- This role does not need to know how to develop code or write software.
$70,000 - $100,000 a year
Benefits/Perks
Work remotely anywhere in the US.
Full benefits, including healthcare, parking and/or commuter benefits, gym membership, and more
Collegial work environment
