Project Manager

Job description

Elevate your career working with leading global brands alongside inspiring colleagues in a flexible, remote-first environment. At SketchDeck, we aim to bring great people together to deliver exceptional impact. Through a combination of purpose-driven partnership, technology, and global talent, we help brands realize their limitless potential with quality creative and digital solutions provided on demand. We work with clients ranging from startups to well-known enterprise brands such as Dropbox, Rémy Cointreau, and Asana.

At SketchDeck, our values are more than just guiding principles—they’re the foundation of how we work and grow together globally. We commit to:

• Win as a Team.
• Find Solutions.
• Take Ownership.
• Do the Right Thing.
• Be Human.

Guided by our vision to be the best full-service creative partner, we empower our team to collaborate and innovate from anywhere with a flexible, remote-first culture. Our camera-on, Slack-heavy environment cultivates genuine relationships and collaboration, where we actively seek culture add, not just culture fit.

As a Project Manager at SketchDeck, you’ll lead the day-to-day relationships & projects from our membership and ad-hoc client accounts. Responsibilities include Account retention, project team oversight, project scoping, proposals, and project management. We’re looking for a client-savvy Project Manager who can lead high-quality creative projects while building strong, long-term client relationships. You are equally comfortable scoping projects, managing design teams, and navigating client conversations – especially when feedback is nuanced or challenges arise. You’ll play a key role in retaining and growing accounts, primarily within our membership client base, and will be responsible for ~$1M in annual project revenue. The ideal candidate is highly organized, agile in estimating and planning, resourceful with budgets, and confident leading conversations that drive clarity and results. A CST or MST time zone is preferred for better collaboration with our teams and clients.

PMs at SketchDeck are responsible for the complete experience a client has working with SketchDeck. Your goals are:

1. Deliver high-quality design projects that exceed client expectations and meet profitability goals.
2. Nurture, retain, and grow your client relationships, including regular account check-ins to identify project opportunities
3. Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure the ability to scale and keep up with growth as needed.

You will primarily work with membership accounts and premium-level creative projects:

1. Accounts that have signed a quarterly / annual membership with SketchDeck.
2. Accounts that have the potential to spend a recurring >$5K on a monthly basis.
3. Overall management of ~$1M of account and project revenue per year

Role & Responsibilities:

• Deliver high-quality design projects that meet and exceed client expectations:

  • Discuss upcoming projects with clients: build budgets/timelines, discuss creative expectations, educate on process and help get them started where needed
  • Review incoming projects, ensure brief and scope are clear for design success and hitting credit budgets
  • Work with Design Directors as needed on creative scoping and direction
  • Manage allocation of projects across design team to hit deadlines, budget and quality goals
  • Direct and support designers so they can deliver great design, on brand and hitting brief requirements
  • Review projects before delivery, ensuring they meet the brief, follow the brand and are free from QC errors
  • Resolve projects that get in trouble through proactive communication with clients, and direction to team
  • Deliver an overall impressive experience that makes clients share with their friends and colleagues
  • Obtain PO / SOWs as needed to secure projects
  • Keep on top of utilization to ensure design is delivered profitably
  • Ability to manage complex projects / programs ($20-30K+ in revenue)

• Nurture, retain and grow your client relationships:

  • Help new users through their first projects
  • Build strong relationships with clients and proactively keep in touch
  • Lead quarterly status updates and keep current on client goals
  • Lead weekly or monthly meetings to align on project needs that meet retainer budgets
  • Work to ensure membership clients retain and grow; share opportunities for growth and flag/solve issues
  • Create strategies with your clients to help them get impact from design across their teams and provide us with visibility of pipeline
  • Renew membership contracts

• Build & manage a motivated team that can meet client expectations with regard to design and product types. Ensure ability to scale and keep up with growth as needed:

  • Daily standups with core team to align on priorities and get best impact & motivation from the team
  • Recruit and hire team members as needed to keep up with growth
  • Manage 3-5+ designers/QC
  • Train designers on member / enterprise brands

• 4+ years of project management experience in a creative agency or related organization

• Strong creative and design sense - you know what good looks like!

• Proven ability to solve problems creatively

• Experience seeing projects through the full life cycle

• Strong interpersonal and communication skills and extremely resourceful

• Proven ability to complete projects according to outlined scope, budget, and timeline

• Demonstrable problem-solving project management experience and skills

• Strong organizational, time management, and verbal and written communication skills

• Ability to manage multiple projects simultaneously

• Familiarity with Adobe suite of products, strong knowledge of Google/Microsoft Office

We value diverse perspectives and are committed to an environment where everyone can bring their authentic selves to work daily. If you’re excited about a role but don’t meet every qualification, we still encourage you to apply—studies show that women and people of color are less likely to apply unless they meet all the requirements. We’re interested in what you can bring to our team, whether for this role or another opportunity in the future.

SketchDeck is proud to be an Equal Employment Opportunity employer. We do not discriminate based on gender, sexual orientation, marital or civil status, pregnancy (or pregnancy-related conditions), gender identity or expression, transgender status or gender reassignment, race, color, national origin or ancestry, citizenship, religion or religious beliefs, age, physical or mental disability, genetic information, military or veteran status, or any other grounds or characteristic that is protected under the law.

If you require a reasonable accommodation during the interview process or employment, please contact us at [email protected]. We’re here to support you in every step of the process.

We pride ourselves on being a great place to work. By joining the team, you will get:

• Salary range: $75,000-$80,000 + $15,000 annual bonus target
• Health insurance (medical, dental, and vision)
• 401(k) with company match
• Fully remote working (that started pre-covid and will continue after!)
• Paid time off that grows with tenure
• Annual company retreat
• Computer hardware of your choice (up to $1500)
• $500 towards your office setup expenses
• To work with a talented team of creatives, business people, and engineers!