Job description
Working for a company like Smile Digital Health means supporting our mandate for #BetterGlobalHealth. We strive towards this goal every day, and the results can be seen in the impact of our innovative health data platform and data management solutions, which are used in over 20 countries. We were #19 on Deloitte’s Technology Fast 50 Ranking for 2024!
Smile Digital Health makes it easy for healthcare stakeholders to collect and exchange data with our leading FHIR-based data liberation platform.
At its heart, the Smile platform enables people and organizations to better manage healthcare data. We help generate and liberate structured healthcare data to ensure effective delivery across care teams and health systems bringing #BetterGlobalHealth to patients everyday!
Apply today and find plenty of reasons to SMILE!
This role oversees the entire technical RFP and deal lifecycle for assigned responses and opportunities in both US and Canada. This role will be responsible for end-to-end opportunity management including prioritization and completion of technical proposals, recommending and implementing proposal processes, submission, coordination of internal preparation meetings, and transition of account information after proposal submission to internal teams. This position will work closely with various subject matter experts, including sales, product, engineering and marketing, and is responsible for improving and standardizing proposal format(s), content management solutions best practices, and delivering consistent results following company brand guidelines.
Responsibilities:
- Oversee the full-cycle technical proposal processes for assigned RFPs and opportunities including development, win theme strategy and delivery of pursuits or projects deemed strategic.
- Act as the main point of contact in project managing the end-to-end RFP and client pursuit process including evaluating requirements, developing timelines with clearly defined accountabilities and deadlines, undertaking gap analyses and independently developing strategies to overcome them, technical writing and ensuring mandatory requirements are highlighted and met.
- Work closely with cross-functional teams to achieve proposal objectives including capture plans, benefits, solutions and proof into proposals, and deliver proposals on time that are compliant, clear, compelling and follow Smile brand guidelines.
- Develop recommendations to improve proposal capabilities and processes by understanding proposal best practices and guidelines including readability, consistency, tone and frameworks.
- Provide effective and accurate metrics, data and reporting to analyze KPIs, ROI, etc.
- Entering and monitoring accurate tracking data, articulating requirements with contributors, contributing proposal status information to review meetings, and transmitting proposals.
- Maintain up-to-date and in-depth knowledge of Smile products and capabilities along with industry and business development knowledge of existing or prospective customers.
- Comply with the privacy, security and confidentiality policies.
- Hold all confidential information in trust and strict confidence and ensure that it shall be used only for the purposes required to fulfill employment obligations, and shall not be used for any other purpose, or disclosed to any third party. A breach of policy or misuse of information could result in disciplinary action up to and including termination of employment.
Requirements:
- 5+ years of relevant experience in technical RFP writing, in the technology (and/or healthcare tech) industry along with in-depth knowledge interpreting RFPs, developing technical responses and proposals.
- APMP Practitioner or Shipley certification or equivalent experience with APMP or Shipley certification in progress.
- Knowledge or experience with US healthcare (US Payer and Provider), preferred.
- Post secondary education in a related area of study such as business or communication or the equivalent experience to demonstrate the required level of competency.
- Demonstrated and strong technical content writing skills, preferably in technical proposal writing.
- Demonstrated ability to implement proposal best practices including, but not limited to, compliance and response matrix, systematic content design and planning, win themes, topical outlines etc.
- High degree of accuracy, organization and strong attention to detail with excellent verbal and written communication skills.
- Demonstrated ability to work cross-functionally, organizing prep calls and presentation dry runs as a part of the proposal process.
- Ability to adapt to an ever changing environment of growth and change.
Some of the benefits we offer:
\* Remote Work Environment
\* Flexible Time Away From Work Policy including PTO, Personal and Sick Days
\* Competitive Salary and Health/Medical Benefits
\* RRSP/TFSA/401K Employee Contribution
\* Life and Disability
\* Employee Assistance Program
\* FHIR Study Program and Skillsoft Learning
\* Super HAPI Fun Club
Smile’s core values include respect, inclusion, embracing our differences, and celebrating shared values because our people are the foundation of our success. We are big on creating a sense of belonging and empowering each other to bring our authentic selves to work. We are dedicated to fostering a workplace that values diversity, equity, and inclusion.
We welcome and encourage candidates of all backgrounds to apply. Candidates are encouraged to inform us if they wish to discuss or require accommodations during interviews or while working at Smile.
