Job description
Description
ShortPoint is a global remote work company that empowers organizations worldwide to build gorgeous intranets that deepens connections and increase productivity. We develop and constantly improve the best intranet design technology that enables users to build intranet sites from scratch with no coding, at minimum cost, and in record time. It is the one tool used by more than 1500 companies that effectively touches the lives of more than 6 million intranet users across the globe. Companies such as PWC, NASA, NHS, General Electric, and Epson use ShortPoint Page Builder to create and design their intranets. This position is full-time and remote-based only (the time zone should be between GMT+1 and GMT+5).
The Technical Support Engineer will be responsible for:
Implement features and fixes as specified by the product team.
Troubleshoot and resolve technical problems; collaborate with customers to understand issues and offer workarounds.
Create and implement remote fixes; collaborate with development teams to integrate fixes into the product.
Document issues and resolutions, and help our product team deal with similar issues in the future.
Monitor and ensure timely resolution of technical customer tickets; escalate complex issues when needed.
If you are interested in this job, please answer the last question in the application with the keyword bear.
What We Offer:
Working remotely.
Medical Insurance.
30 days annual leave/year.
60 hours per year for personal time;
15 days of public holidays.
Unlimited paid sick days.
Maternity time off.
Work equipment provided.
Gym compensation.
Professional training and development.
Team building and activities.
ShortPoint welcome gift boxes/swag.
Requirements
What Are We Looking For?
3+ years of experience with React
Good knowledge of web development using JavaScript, HTML & CSS.
Basic understanding of different data structures and algorithms.
Ability to follow instructions and work in a team environment.
Attention to detail is essential for this position.
Good English communication skills – both written and verbal.
Stable internet connection and good mic quality is a must.
Friendly demeanor and ability to deal with customers.
Must have great problem-solving skills.
Must be able to think creatively, take ownership, and learn quickly.
What would be good to have experience in?
GitHub knowledge
Experience in SharePoint is a plus.
Backend Knowledge is a plus.
Online portfolio / published websites are a plus.
