Job description
🚕 Are you keen to work somewhere that’s stimulating and friendly, with loads of opportunities for growth and plenty of freedom to make a real impact? This could be the place for you!
We are looking for a Recovery Associate to join us at INSHUR! We’re based in sunny Brighton ☀️ (sea 🌊, chips 🍟, and seagulls 🕊️ included), and our company embraces a hybrid working model, allowing you to thrive in both collaborative office settings and the comfort of your own home 🏠. You’ll have the opportunity to work remotely while also connecting with your colleagues at our Brighton office at least once a week, to learn, share ideas and foster a dynamic and supportive environment.
Supported by (and reporting to) the team leader, you’ll be joining a friendly team of claims professionals who thrive on delivering exceptional service to INSHUR customers.
You’ll love it here if:
- You’re eager to learn and grow in a supportive environment where your hard work is recognised.
- You take pride in being accountable for your tasks and seeing them through to completion.
- You possess strong organisational skills and can effectively manage your tasks and priorities.
- You are solutions-focused and driven to overcome challenges.
- You are intellectually curious, constantly seeking to learn, explore new ideas, and not afraid to question and improve your understanding.
You may not enjoy working here if:
- You prefer rigid roles, minimal collaboration, or being told exactly what to do.
- You’re uncomfortable making decisions or navigating complex processes.
- You find a performance-driven, fast-paced environment overwhelming.
What you’ll do:
As a Recovery Associate, you’ll manage the entire journey of motor claims, masterfully navigating challenges and championing swift, impactful resolutions. This isn’t just a job; it’s a chance to revolutionise how we handle claims, ensuring a seamless and stress free experience for everyone involved.
You’ll be working on:
- Manage motor claim cases from start to finish, driving resolutions proactively.
- Seek out and seize chances to recover expenses from third parties.
- Skillfully negotiate with insurers, legal experts, and stakeholders to maximize recoveries.
- Team up with assessors and solicitors to build compelling evidence for recovery actions.
🎯 While we prioritise aptitude and passion over a strict checklist of requirements, we’ve outlined a core set of skills we believe will lead to success in this role.
We’d love to hear from you if you have these essentials to thrive in the role
- Proven customer service experience to build lasting client relationships and secure referrals.
- Proficiency in IT to navigate multiple systems seamlessly.
- A solid understanding of Data Protection and processes for compliant handling of information.
- The ability to work independently and take initiative to drive results.
- Dedication to customer service to foster positive interactions and ensure client satisfaction.
What to expect from the process:
Screen & Intro: 30-minute video call with the Talent Team to discuss the role and your experience.
First Interview: 60-minute video call to test your technical knowledge and team fit.
Final Stage: An in person interview at our Brighton office.
We encourage you to ask questions about the role and the company throughout the hiring process. We believe that this is as much an opportunity for you to interview us as it is for us to interview you. Do let us know if you need any adjustments for the interview.
What we offer
Our budget for this role is £26,000-£27,500 and we will take into account any previous experience and location of work when agreeing on the final offer.
We offer all our employees options and we will pay into your pension monthly. We’ve also built a benefits package that invests in our people’s long-term personal and professional growth and wellbeing. Here’s a sample of what this includes:
🌴 30 days of holiday annually, plus bank holidays
🏥 Private healthcare for you and your family, including pre-existing conditions
💼 Life insurance at 3x your salary
👶 13 weeks parental leave at full pay for new parents
👶🏽 Workplace nursery scheme with Gogeta, allowing you to pay fees pre-tax
🚲 Ride to work scheme
💰 Workplace pension scheme to help you save for retirement
⏰ Flexible working hours to suit your lifestyle
📚 £500 annual personal training allowance plus regular learning opportunities on a variety of topics
💪 £40 monthly wellbeing and WFH allowance to keep you healthy and productive
📞 24⁄7 Employee Assistance Program, covering you and immediate family members—offering crisis support, counselling, legal advice, menopause CBT, and more
It goes without saying that we provide everyone with a laptop, monitor, top of the range kit, and any software you need.
About Us
🚕 INSHUR is the fastest-growing global provider of insurance for the on-demand economy, making coverage fair and accessible for drivers.
💡Cutting edge technology & deep insurance know-how underpins our revolutionary offering for on-demand drivers, keeping premiums affordable and delivering results for partners. With a focus on embedded insurance solutions, and complementary technology integrations for digital platform providers such as Uber, Amazon, Bolt, FREENOW and OLA, we’ve been helping drivers stay on the road since 2016 through our data, technology and in-house insurance expertise.
🚀 Backed by some off the most forward thinking VC’s including Viola Growth, JVP, Munich Re, Viola Fintech, MTech Capital, Antler, and MS&AD, we have secured over $70 million in funding as well as the acquisition of American Business Insurance in 2023. We have exciting plans to continue growing our portfolio and product lines and expand to new territories in the future.
🌍 As a global team of around 250 people based across the US, UK, and the Netherlands, we value:
🤝 Generosity, inclusivity, open-mindedness, and diversity
🏆 Delivering great results and learning in the open
🎯 Freedom to make long-term, high-impact decisions
💙 The wellbeing of our teammates and the people around us
And… Enjoying the ride!
Equal opportunities
🌈 At INSHUR, we believe that having a diverse team where everyone can bring their authentic selves to work is key to our success. We’re passionate about creating equal opportunities and making the tech industry a better place for all and we don’t discriminate based on race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age.
🌍 As of July 2024, our team consists of 43% women, 26% from BAME or BIPOC backgrounds, and 13% LGBTQ+ 🌈. We proudly represent 29 nationalities and span multiple generations, including Baby Boomers, Gen X, Millennials, and Gen Z. We’re proud to have been recognised for Diversity and Inclusion by the British Insurance Awards 🏆.
🏢 We recognise that early-stage companies often hire people similar to the existing team—something we’ve worked hard to overcome. We follow a structured hiring process and ensure our interview teams are trained to foster inclusivity and equity.
👨👩👧 Our Brighton office is child-friendly, dog-friendly, and fully wheelchair-accessible.
⏰ While this position is advertised as full-time, we’re flexible on specific arrangements and happy to discuss options like part-time, job-sharing, or other flexible work setups for the right candidate.
🛠️ If you need any adjustments during the interview process, please let us know, and we’ll do our best to accommodate your needs.
