Job description
Main Responsibilities :
- Responsible for training of products, installation and implementation, after-sales problem solving and other related functions.
- Maintain customer relationships; provide technical support, including remote guidance, on-site solution of after-sales problems and needs, to ensure customer satisfaction.
- Continuously follow up the use of products to improve customers’ product usage.
- Provide technical support for the promotion of new products. For example, demonstrate new product functions, build demonstration platform, and assist sales engineers to carry out technical communication with customers.
- Responsible for the output of technical documents, including configuration scheme, implementation scheme, trouble-shooting manual, etc.
- Continuously follow up the quality performance of products and put forward suggestions for technical improvements.
- Support pre-sales team for service sales.
Key Requirements :
- • Electrical Engineering or Associates in Electronics with applicable experience Minimum 3 years in a technical HW/SW related with Solar System.
- Having knowledge and experience about SPP and Power electronics
- Fluent in English and Turkish
- Being self-motivated and self-organized. Open mindedness and strong interpersonal skills.
- No restriction for intensive travelling (both domestic & abroad)
- Having a valid driving license
- Completed military service for male applicants.
- Good knowledge MS Office, AutoCAD.
