Job description
Note: Partly is headquartered in Christchurch but has employees across NZ, AU, IN, PH, JP, UK and the EU. If you are not based in Christchurch, we will fly you to HQ for 2 weeks for onboarding, as well as 1 week per quarter for our “Season Openers” (we pay for your travel and accommodation). This role will spend a significant amount of time in Auckland, but you must also be available to travel nationally.
🚀 Our story
Partly’s mission is to connect the world’s parts and we’re doing that by building the first global platform for replacement parts, starting with auto parts. Our big vision is to accelerate the world towards a sustainable future where waste is eliminated and all replacement parts are universally searchable, accessible and available to all.
Founded by ex-Rocket Lab engineers, we utilise cutting-edge technology to solve challenging but exciting problems that make a huge impact in a $1.9 trillion industry. We’ve more than tripled our team over the last 12 months and expect to double in size again over the coming 12 months. We’re a global team spanning both Europe and Australasia.
We provide a scalable digital infrastructure solution to some of the world’s largest businesses and the most exciting startups. Partly’s solutions are integrated across hundreds of companies globally, providing the backbone for cataloguing and managing parts online.
Our investors in Blackbird Ventures (Canva, CultureAmp etc.), Square Peg, Octopus Ventures, Hillfarrance, Icehouse, Peter Beck (Rocket Lab), Akshay Kothari (Notion Co-Founder) and Dylan Field (Figma Co-Founder).
We’re continuing to build a world-class team and ensuring Partly is a place where people can do the best work of their lives. We’re proud of the culture we’ve built at Partly, and our values are lived throughout every experience.
🖍️ This role
The National Account Manager Repairer owns our repairer relationships and growth on the ground across New Zealand and reports to the GM - Network infrastructure.
This is a highly operational role, but it also involves driving the platform’s adoption among repairers and the industry in general.
This role is the perfect opportunity for somebody with experience in the automotive space who understands how these businesses work, can build and nurture relationships, and has experience managing multiple accounts or sales pipelines.
💻 What will you do
Create and prioritise onboarding pipelines across a wide range of national and local businesses.
Establish and nurture the repairer relationship from the first interaction, assess customer needs and pain points, prepare and deliver presentations and demos, follow up with prospects, assemble proposals, and work together with the broader team to drive adoption.
Provide support to increase usage amongst our new existing repairer network.
Create cross-team feedback loops to share feedback / solve problems and relay customer feedback to the product team, engineers, and company executives.
Work closely with the product team to represent the voice of the customer and industry trends by gathering, summarising and sharing the most pressing issues facing our prospects and customers.
Identify ways to provide customers with the information and answers they need before they have to ask the questions.
Rapidly learn, grow and develop faster than the business, positioning yourself as a future leader at Partly.
🥷 Your skills
Experience with automotive businesses either in a collision repairer aspect or as a supplier to repairers.
Proven success managing time and juggling multiple accounts whilst exceeding customer expectations.
Business proficiency in the English language
(Bonus) Experience in technology-related Sales, Key Account Management or Business Development within a start-up or fast-growing company.
(Bonus) Experience in e-commerce customer service within the automotive space.
(Bonus) Experience working with a diverse range of geographies, cultures and linguistic backgrounds
Please note: if you don’t have all the skills/experience listed above but believe you could be outstanding in this role, please still consider applying. Many folks, especially those from underrepresented or marginalised groups, often count themselves out. Please allow us to learn more about you and why you’re exceptional!
🪅 Benefits
Competitive base salary plus equity. Even though we’re a small startup, we offer competitive salaries and great equity for every full-time employee.
Parental leave and flexible return to work. After returning to work, primary carers can work 4-day weeks for 100% of their pay for the first twelve weeks. For secondary carers, we offer 10 days of leave at full pay.
Flexible working hours. We have an office-first culture but you can work remotely or from home whenever it suits you. There are no fixed hours so you can choose to work when you’re most effective.
A brand new architecturally designed office in Christchurch CBD and on Auckland’s Karangahape Road. We have free snacks, drinks on tap, two different coffee machines, social areas, and some of the best cafes a stone’s throw away.
Monthly team lunches to celebrate our wins and enjoy each other’s company outside the office.
Ergonomic workspace. Sit-stand desks, ergonomic chairs, quiet spaces, and collaboration spaces to suit all kinds of working styles.
