Job description
What We Do
Care Access is a unique, multi-specialty network of research sites that operates as one connected team of physician investigators, nurse coordinators, and operations managers.
Who We Are
We care. Our people are the engines behind our mission: to revolutionize access to clinical trials for the benefit of patients everywhere. We care for one another, find new ideas to accelerate medicine, and seed a long-term impact for generations.
Position Overview
Care Access is seeking a hands-on, strategic Fleet Manager to lead the maintenance, operations, and innovation of our national fleet of mobile clinical research vehicles. This fleet includes over 50 custom retrofitted ambulances, trailers, and mobile units that serve as critical infrastructure in decentralized clinical trials.
The primary function of this role is to manage the full lifecycle of the mobile fleet—from preventive maintenance and equipment upgrades to deployment logistics and compliance oversight. A secondary, but essential, responsibility is to support the broader logistics function, including partnership with the Logistics Manager to ensure site readiness, deployment execution, and coordinated operations at the ground level.
This role requires strong technical acumen, field service leadership, and the ability to operate in fast-paced, high-impact environments. The Fleet Manager will collaborate with logistics, clinical operations, and procurement stakeholders to drive operational readiness and enable scalable, safe, and efficient mobile trial delivery across the country.
What You’ll Be Working On (Duties include but are not limited to):
- Primary Duties and Essential Functions:
- Oversee fleet health, service schedules, and compliance documentation
- Manage retrofitting projects and coordinate external vendors
- Support mobile deployments and ensure vehicle readiness
- Lead diagnostic and repair protocols (on-site and remote)
- Track operational KPIs and budget adherence for fleet performance
- Train, mentor, and oversee drivers for vehicle safety and compliance
Fleet Operations:
- Lead the health and maintenance of all mobile units, including diagnostics, repairs, scheduling preventive and unscheduled services, and maintaining compliance records.
- Oversee outfitting and enhancement of vehicles with clinical research-ready systems including electrification, UV disinfection, refrigeration, GPS/cameras, and other protocol-specific instrumentation.
- Maintain accurate fleet documentation across service logs, regulatory certifications, and operational configurations.
- Collaborate with management and across functions to maintain financial stability through identifying cost-saving opportunities and recommending strategies for expense reduction.
- Collaborate with Training and People teams to develop and implement effective learning plans, onboarding programs, and role-specific training modules.
- Ensure in-person training, SOPs, and training materials are regularly updated to reflect new initiatives, process changes, and workflow adjustments.
Vendor & Team Leadership:
- Supervise and contract mechanics, electricians, and retrofit specialists to execute modifications or repairs across the fleet.
- Manage internal teams or third-party vendors responsible for equipment installation, preventive maintenance, and emergency repairs.
- Oversee project timelines and budgets related to vehicle enhancements and upgrades.
Clinical Support Logistics:
- Collaborate with Delivery Teams to execute site setup, trial implementation, maintenance, and decommission.
- Coordinate procurement and inventory for vehicle maintenance supplies, diagnostic tools, and emergency equipment.
- Support deployment of mobile units by planning logistics, assisting with setup, and occasionally driving vehicles or facilitating load-in/out of critical equipment.
- Serve as primary fleet operations liaison for Clinical Operations and Site Deployment teams.
- Ensure compliance with company-wide objectives and standard operating procedures.
Other Responsibilities:
- Drive innovation in vehicle design to align with clinical protocol evolution.
- Collaborate with cross-functional leaders on planning for trial expansion, logistics capacity, and emergency preparedness.
- Lead 1–3 continuous improvement projects annually to enhance fleet scalability and reliability.
Physical Requirements:
- Work involves hands-on engagement with vehicle systems, including lifting equipment, performing mechanical diagnostics, and traveling to deployment sites.
- Must be able to work extended hours during high-priority deployments.
- Physical demands associated with this position include: Walking 15%, Standing 15%, Sitting 40%, Lifting (up to 25 lbs, over 25lbs and overhead) 20% and Driving 20%
Travel Requirements:
- This role requires up to 65% national travel to support fleet initiatives and event support.
What You Bring (Knowledge, Skills, and Abilities):
- Deep technical expertise in diagnostics, mechanical/electrical repair, and vehicle system operations.
- Proficiency in vendor management, contract coordination, and technician supervision.
- Strong organizational skills with the ability to manage maintenance schedules and logistics workflows.
- Experience leading fleet innovation projects including vehicle retrofitting for specialized functions.
- Excellent communication and coordination skills with cross-functional stakeholders.
- Working knowledge of clinical or healthcare operations a plus.
Certifications/Licenses, Education, and Experience:
- 5+ years in fleet management, diagnostics, and repair operations.
- 3+ years of electrical or systems installation experience preferred
- Industry or manufacturer certification preferred; ASE preferred.
- Strong understanding of safety and regulatory standards applicable to fleet management.
- Experience with fleet management platforms, and Microsoft Office Suite required.
- Experience with ERP systems (e.g., NetSuite) preferred
- Bachelor’s degree in Mechanical Engineering, Logistics, Operations, or related field preferred (or equivalent work experience).
- Valid Driver’s License in Good Standing – Required to operate and transport Care Access fleet vehicles as part of equipment and supply distribution responsibilities.
Benefits (US Full-Time Employees Only)
- Paid Time Off (PTO) and Company Paid Holidays
- 100% Employer paid medical, dental, and vision insurance plan options
- Health Savings Account and Flexible Spending Accounts
- Bi-weekly HSA employer contribution
- Company paid Short-Term Disability and Long-Term Disability
- 401(k) Retirement Plan, with Company Match
Diversity & Inclusion
We serve patients and researchers from diverse cultures and communities around the world. We are stronger and better when we build a team representing the people we aim to support. We maintain an inclusive culture where people from a broad range of backgrounds feel valued and respected as they contribute to our mission. We value diversity and believe that unique contributions drive our success.
At Care Access, every day, we are advancing medical breakthroughs. We’re uniting standard patient care with cutting-edge treatments and research. Our work brings life-changing therapies to those in need and paves the way for newer and greater treatments to reach the world. We’re proud to advance these breakthroughs and work with the big players while engaging with the
physicians and caring for patients.
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
Care Access is unable to sponsor work visas at this time.
