Job description
Description
We are seeking a highly driven and hands-on Logistics Operations Specialist (Dispatcher) to lead the full spectrum of our transportation operations. You’ll take ownership of dispatch, fleet maintenance, driver management, safety & compliance, and customer satisfaction. This role requires a proactive generalist with a strategic mindset and strong execution capabilities, capable of wearing many hats in a dynamic logistics environment.
Key Responsibilities
🚛 Dispatch & Freight Brokerage Operations
Oversee full-cycle dispatch for a fleet of 10 company-owned trucks (dedicated and potential OTR routes)
Manage freight brokerage dispatch from start to finish
Post loads on load boards, answer calls, screen and qualify carriers
Track and trace shipments, ensure clear communication and top-tier customer service
🔧 Fleet Maintenance Management
Develop and implement a preventative maintenance schedule for the entire fleet
Coordinate breakdowns, repairs, inspections, and shop/vendor relationships
Maintain audit-ready maintenance records and ensure vehicle readiness at all times
🛡️ Safety & Regulatory Compliance
Ensure compliance with FMCSA, DOT, and state regulations
Manage ELDs (KeepTruckin), track Hours of Service (HOS), and support audits
Assist in building a scalable safety department and driver education program
👥 Driver Management & Engagement
Schedule and track drivers, monitor performance and ETAs
Conduct daily driver communication and resolve any delivery or routing issues
Handle onboarding, drug testing, and hours-of-service compliance
Foster strong relationships to maintain a motivated and reliable driving team
🤝 Customer Service & Account Management
Deliver proactive customer updates: ETAs, breakdown notifications, delivery confirmations
Ensure timely, professional, and courteous verbal and written communication
Strive to exceed customer expectations and build long-term relationships
📈 Operational Development & KPI Reporting
Serve as a multi-functional operations leader—developing internal processes and infrastructure
Build out the fleet maintenance and safety programs
Track and report key KPIs: uptime, compliance, cost control, on-time delivery, and satisfaction
Working conditions:
Working schedule: Mon-Fri 6 am - 3 pm PST
Competitive Salary in USD
Remote mode of work
10+ business days of paid time off
Team building and corporate events
Equipment provided
A supportive team
Remote eligibility
Requirements
✅ Hard Skills & Experience
- Dispatch & Logistics Operations
Proven experience in both dedicated and OTR dispatch, including full-cycle coordination of brokerage loads.
- Fleet Maintenance Management
Hands-on management of fleets (≈10+ vehicles), including preventative maintenance programs, vendor/shop relations, breakdown coordination, and use of CMMS or fleet software.
- Regulatory Compliance Expertise
Deep understanding of FMCSA/DOT regulations, Hours of Service (HOS), and ELD mandates. Able to audit, identify, and resolve compliance issues.
- ELD System Proficiency
Practical experience with KeepTruckin or similar ELD platforms. Capable of log analysis, violation management, and driver training implementation.
- Customer Service & Account Communication
Strong ability to communicate effectively with clients—providing load updates, handling escalations, and maintaining high service levels.
✅ Preferred Soft Skills & Intangibles
- Leadership & Process Development
Ability to build and scale processes, set standards, and create structured departments in a fast-moving logistics environment.
- Clear, Frequent Communication
Comfortable engaging daily with drivers, vendors, shops, and customers to keep operations running smoothly.
- Strong Problem-Solving & Multitasking
Adaptive and solution-oriented—skilled at managing breakdowns, routing issues, and competing demands under pressure.
- Tech-Savvy & Data-Driven
Proficient with fleet software, GPS/ELD systems, telematics, and analytics tools to drive performance and efficiency.
- Safety-First Mentality
Committed to promoting safety through training, coaching, and proactive performance monitoring.
- Detail-Oriented & Analytical
Maintains audit-ready records, reviews maintenance trends, tracks cost efficiency, and identifies areas for improvement.
- Collaborative & Culture-Oriented
Builds trust with team members, supports driver engagement, and contributes to a positive and growth-focused workplace culture.
