Job description
We are Bugcrowd. Since 2012, we’ve been empowering organizations to take back control and stay ahead of threat actors by uniting the collective ingenuity and expertise of our customers and trusted alliance of elite hackers, with our patented data and AI-powered Security Knowledge Platform™. Our network of hackers brings diverse expertise to uncover hidden weaknesses, adapting swiftly to evolving threats, even against zero-day exploits. With unmatched scalability and adaptability, our data and AI-driven CrowdMatch™ technology in our platform finds the perfect talent for your unique fight. We aim to create a new era of modern crowdsourced security that outpaces threat actors. Unleash the ingenuity of the hacker community with Bugcrowd, visit www.bugcrowd.com. Based in San Francisco and New Hampshire, Bugcrowd is supported by General Catalyst, Rally Ventures, Costanoa Ventures, and others.
Job Summary
As part of the Revenue Operations & Deal Desk team, you will thrive in a highly collaborative environment, working alongside a diverse group of talented professionals focused on continuous innovation and improvement. Our Revenue Operations & Deal Desk team provides strategic consulting and guidance to all levels of Bugcrowd, from sales to customer success, legal, finance, and partner teams supporting the quote-to-cash process.
Essential Duties and Responsibilities
Revenue Operations
- Identify opportunities to improve sales effectiveness. Coordinate cross-functionally to deliver process improvements, playbooks, toolkits, and skills development
- Partner with colleagues across Business Systems, Customer Success, Delivery, Legal, Marketing Channels and Finance to drive cross-functional improvements
- Simplify and optimize reports/dashboards or related infrastructure – make consumption of reports/dashboards accessible and relevant for sales management
- Audit data integrity in Salesforce, and other systems and assist with pipeline and forecast management cadence
- Drive best practices in sales forecasting processes and stay closely connected with overall pipeline movement and large deal activity
Deal Desk
- Act as a trusted advisor to the sales team, guiding them in structuring deals that align with both customer needs and Bugcrowd’s business objectives under the direction of the Manager of Revenue Operations & Deal Desk.
- Ensure compliance with the Rules of Engagement, partnering with cross-functional teams to uphold policies and facilitate smooth operations.
- Serve as the primary point of contact for managing complex deals, coordinating cross-functional teams to expedite quotes for customers.
- Oversee the review, approval, tracking, and actioning of non-standard deals to ensure timely and accurate processing.
- Enhance and maintain the deal desk playbook, ensuring it remains a valuable resource for the sales organization.
- Support and help improve deal desk playbook
- Manage order processing responsibilities for all orders secured by the sales team, ensuring accuracy and efficiency.
Travel Requirements
- 5% to 10% travel to be expected
Education, Experience, Skills, & Abilities
- 2-4 years of Deal Desk, FP&A, Finance, Legal, and/or Sales Operations background
- Bachelor’s degree in Finance, Business, Law, or similar fields required, Master’s degree a plus
- Experience with data analysis, Microsoft suite and Salesforce required.
- Comfort with BI tools (e.g., Tableau) and Clari a plus.
- Excellent communication and interpersonal skills
- Giving support and assistance to other deal desk analysts as required
- Strong organizational and time management skills
Working Conditions & Physical Requirements
- The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation.
- Sitting and / or standing - Must be able to remain in a stationary position 50% of the time
- Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day.
- Environment - Office based, Hybrid or remote.
ADA Statement: Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at [email protected].
Pay Range Disclosure
The base pay range for this role takes into account the wide range of factors that are considered in making compensation decisions, including but not limited to Qualifications, Geographical Location, Education/certifications, Experience, Skill Sets, Training, and other business and organizational needs.
At Bugcrowd, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for the position of Revenue Operations & Deal Desk Analyst Level II is: $66,560 - $91,520.
This position may also be eligible to participate in a discretionary bonus program or commission plan, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.
Culture
- At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work.
- We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well.
- Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point.
At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. We value the perspectives and experiences people from underrepresented backgrounds bring.
Disclaimer
This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence.
The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets).
Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required bylaw.
Equal Employment Opportunity:
Bugcrowd is EOE, Disability/Age Employer.
Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Apply at: https://www.bugcrowd.com/about/careers/
