Job description
Main Areas of Focus: Donation management, CRM, Data Quality
Location: Remote - U.S. only.
Eligibility: At this time, we are only considering candidates who are eligible to work in the United States without the need of company sponsorship now or in the future
JOB HIGHLIGHT
The Revenue Operations Senior Manager will lead and optimize organizational development processes to grow revenue. They will help maintain clean data, advocate for continued process improvements, and work in collaboration with key stakeholders across the organization to enable an efficient development process and fulfill our donor promise.
JOB SUMMARY
Reporting to the Vice President, Revenue Operations & Analytics, the Revenue Operations Senior Manager will manage and continuously improve the operations of our fundraising teams, working cross-functionally with all Revenue departments in order to execute on charity: water’s donor promise at scale. You will proactively recommend and implement data solutions that support automation and reporting, with an emphasis on efficiency, consistency, and best practices for gift administration and information management. You’ll focus on improving functions that support effective, analytically-driven, and strategic operational decisions throughout the development process, from receiving a donation to allocating a donation to a water project.
YOU’LL BE RESPONSIBLE FOR…
● Providing guidance and operational oversight for charity: water’s donation processing and data quality
● Managing gift processing and data quality staff
● Overseeing management of donations (both online and offline) in charity: water’s CRM and other supporting systems to ensure consistent and clean data and to support accurate revenue tracking, projections, and donor reporting
● Delivering on charity: water’s unique business model (proof and transparency) by mapping and systematizing an optimal end-to-end donor process - from donation processing and classification to final donor reporting
● Overseeing the backfilling and cleaning of historical constituent, donor, and donation data
● Project managing, maintaining, and enhancing charity: water’s inventory management system that connects donors to their impact in the field
● Partnering with key stakeholders across the organization to ensure all functions are aligned in order to deliver on our donor promise
● Partnering closely with Revenue teams, Analytics, Strategic Finance, and Accounting to enable analysis around the health of all donor fundraising by ensuring usable data, functional reports, and consistent metrics
● Creating and maintaining documentation for all donation processing and data quality processes and protocols
● Taking ownership of the experience and administration of major donor products, including bi-annual donor reporting, and ongoing communications, liaising with Programs, Creative, Marketing, and Product teams to execute on our donor promise
● Collaborating with Supporter Experience on strategy and coordination for new supporter cultivation and existing supporter stewardship
● Working with the UK charity: water team to streamline processes for financials and reporting for UK water donors
● Representing donation processing and data quality in cross-functional projects
● Informing and consulting on fundraising operations initiatives that will impact the allocation of donors and the accuracy of our reporting
YOU MUST HAVE…
● A Bachelor’s degree
● 6+ years of revenue operations experience in a fundraising or sales setting
● Experience managing a team of fundraising professionals (donation processing or advancement/development operations areas are preferred)
● Experience managing and implementing CRM databases (Salesforce preferred)
● Experience project managing in a nonprofit organization
● A metrics-driven, entrepreneurial mindset that informs strategy and work
● Strong communication skills
● Well-honed management skills, with demonstrated success in team building
● Extensive knowledge of best practices in philanthropy
● Attention to detail
● Problem-solving abilities paired with excellent judgment
YOU’LL BE SUCCESSFUL IF…
You’re a leader
You thrive in a creative, inventive, fast-paced start-up environment, with people who are passionate about their work and mission. You’re excited to work cross-functionally with other departments as well as lead your own team to success.
You’re action-oriented
You see something that needs improvement and you take action. You love to find opportunities and are not afraid to roll up your sleeves and dive into complex revenue challenges.
You’re very adaptable
You’re unfazed by the constant change of a fast-growing organization. You’re able to develop and structure projects, manage expectations, and work autonomously.
You see the bigger picture
You’re able to break a large project into bite-size pieces while always keeping your eye on the big goal. You have the strategic prowess and social intelligence required to help build scalable models that leverage charity: water’s brand, assets, relationships, and opportunities. You think two steps ahead and can see how complex initiatives connect together for maximum impact.
You’re an excellent listener
You listen to your team and are able to interpret it and offer solutions that make sense for charity: water. You are able to read between the lines and manage the expectations of the organization. You can pick things up quickly because you’re a pro at absorbing information.
You’re organized and detail-oriented
You can handle and prioritize multiple projects of various origins at once. You can turn any meeting or email thread into actionable and prioritized items for multiple people. You understand that presentation matters and make sure your internal and external outputs are always of the highest quality.
You’re trustworthy and professional
You’ve proven you’re equipped to handle and maintain confidential information. You’re set on learning all the ins and outs of the org so that you can handle any question that comes your way.
TEAM OVERVIEW
The Revenue Operations team is at the core of charity: water’s business model and works to ensure we make good on our donor promise at scale. The team works diligently to bring all teams into alignment around our data infrastructure and donor operations. They are constantly looking for efficiencies and ways to systematize an optimal end-to-end major donor journey, from donation processing to final donor reporting.
HIRING TIMELINE
This role was posted on April 10, 2025 and is estimated to remain open for 90 days.
SALARY RANGE
This is an exempt role with a range of $83,193 - $103,990 a year.
BENEFITS & PERKS
Unlimited PTO
Summer Fridays
6-week paid sabbatical leave after 5 years of employment
Annual bonus potential through The Pool
401k plan + employer match
Medical covered at 80% + Dental/Vision contributions
FSA + dependent day care FSA
Employer-paid life insurance, STD, LTD
16-week paid maternity and paternity leave for new parents
Stipends for Home office, Professional Development, TSA Pre-check and a You-do-You Perk
2-4 annual travel requirements to spend quality in-person time with the team
ORGANIZATIONAL OVERVIEW
At charity: water, we believe that water changes everything. We work with local implementing partners to fund sustainable solutions that provide clean and safe drinking water to people around the world. Since 2006, with a diverse team of world-changers and an unstoppable community of supporters, we’ve brought clean water to more than 20 million people worldwide. With the makings of a mid-size tech startup, we’re reinventing charity through endless innovation, contagious passion, beautifully crafted stories, and a powerful brand that inspires a new kind of generosity.
At charity: water, we value every background, identity, and experience. We believe that a diverse team, informed by different cultures and perspectives, makes us stronger. We are committed to doing the work and challenging each other to be an organization in which everyone is respected and heard. We commit to providing genuine opportunities for all people to thrive. And we will continue to embed diversity, inclusion, belonging, and equality in everything we do.
Note, charity: water will never ask you for your credit card or financial information during the interview process. Should you receive a message requesting this information, please mark the email as spam and report here.
