Job description
Want to help us help others? We’re hiring!
GoFundMe is the world’s most powerful community for good, dedicated to helping people help each other. By uniting individuals and nonprofits in one place, GoFundMe makes it easy and safe for people to ask for help and support causes—for themselves and each other. Together, our community has raised more than $40 billion since 2010.
Join us! The GoFundMe team is searching for a skilled and passionate risk analyst to join our global operations team, ideally based in Chicago or San Diego, but open to remote as well. In this dynamic role, you will be required to operate at an impeccable level of consistency while mastering new techniques and technologies to ensure GoFundMe remains a safe place to give and receive donations online.
Trust & Safety is an integral part of GoFundMe’s business. It drives growth, builds and nurtures our brand, and ensures that we always do the right thing by our customers. The Risk, Compliance, and Platform Integrity team is at the front line of GoFundMe’s efforts to protect donors, fundraiser organizers, beneficiaries, and our company from fraud, financial crimes, and abuse. As a member of the Risk team (Detector or Investigator), you’ll help ensure our community remains a safe and trusted place to give and receive support by detecting risk signals, evaluating behaviors, verifying customer identities, and upholding compliance with financial regulations. Your analysis will inform smarter fraud prevention strategies and drive real-world impact.
The Job
Based on skillset, you’ll be assigned to one of two core tracks: Detector or Investigator.
Detector Responsibilities
- Conduct reviews of new fundraisers to analyze risk signals.
- Analyze behavior deviations and account risk signals post-onboarding.
- Triage leads for further review and escalation.
- Evaluate KYC/KYB documentation and escalate sanctions/watchlist hits.
- Identify trends and gaps in scoring models, and recommend threshold and rule improvements.
- Review and analyze community complaints regarding potential fraudulent activity
- Surface emerging risks through manual case work and site-wide trend analysis.
- Monitor fundraisers throughout their lifecycle to mitigate financial or reputational risk.
Investigator Responsibilities
- Conduct deeper due diligence on high-risk accounts.
- Manage escalations from internal teams.
- Respond to and mitigate payment disputes and negative balances.
- Guide customers through vetting, account reviews, and resolution of blocked funds.
- Ensure compliance with the GoFundMe Giving Guarantee.
- Identify trends and gaps in scoring models, and recommend threshold and rule improvements.
- Surface emerging risks through manual case work and site-wide trend analysis.
You
- 1–3 years of experience in a fraud, risk, trust & safety, or payments environment.
- Familiarity with customer due diligence, AML/CTF regulations, KYC/KYB standards, and financial crime typologies.
- Strong writing and analytical skills with a detail-oriented mindset.
- Excellent communication and collaboration skills—especially in a remote or hybrid team setting.
- High level of empathy, integrity, and professionalism when interacting with customers and colleagues.
A proactive, curious, and solution-focused approach to evolving risks and ambiguity.
- Team-player, able to disseminate information to internal and external stakeholders.
Why you’ll love it here
- Make an Impact: Be part of a mission-driven organization making a positive difference in millions of lives every year.
- Innovative Environment: Work with a diverse, passionate, and talented team in a fast-paced, forward-thinking atmosphere.
- Collaborative Team: Join a fun and collaborative team that works hard and celebrates success together.
- Competitive Benefits: Enjoy competitive pay and comprehensive healthcare benefits.
- Holistic Support: Enjoy financial assistance for things like hybrid work, family planning, along with generous parental leave, flexible time-off policies, and mental health and wellness resources to support your overall well-being.
- Growth Opportunities: Participate in learning, development, and recognition programs to help you thrive and grow.
- Commitment to DEI: Contribute to diversity, equity, and inclusion through ongoing initiatives and employee resource groups.
- Community Engagement: Make a difference through our volunteering and Gives Back programs.
We live by our core values: impatient to be great, find a way, earn trust every day, fueled by purpose. Be a part of something bigger with us!
GoFundMe is proud to be an equal opportunity employer that actively pursues candidates of diverse backgrounds and experiences. We do not discriminate on the basis of race, color, religion, ethnicity, nationality or national origin, sex, sexual orientation, gender, gender identity or expression, pregnancy status, marital status, age, medical condition, mental or physical disability, or military or veteran status.
The total annual salary for this full-time position is $54,500 - $81,500 + equity + benefits. As this is a remote position, the salary range was determined by role, level, and possible location across the US. Individual pay is determined by work location and additional factors including job-related skills, experience, and relevant education or training. Your recruiter can share more about the specific salary range based on your location during the hiring process.
If you require a reasonable accommodation to complete a job application or a job interview or to otherwise participate in the hiring process, please contact us at [email protected].
Global Data Privacy Notice for Job Candidates and Applicants:
Depending on your location, the General Data Protection Regulation (GDPR) or certain US privacy laws may regulate the way we manage the data of job applicants. Our full notice outlining how data will be processed as part of the application procedure for applicable locations is available here. By submitting your application, you are agreeing to our use and processing of your data as required.
Learn more about GoFundMe:
We’re proud to partner with GoFundMe.org, an independent public charity, to extend the reach and impact of our generous community, while helping drive critical social change. You can learn more about GoFundMe.org’s activities and impact in their FY ‘24 annual report.
Our annual “Year in Help” report reflects our community’s impact in advancing our mission of helping people help each other.
For recent company news and announcements, visit our Newsroom.
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