Job description
Are you passionate about Luxury Travel and providing exceptional member service?
We are seeking a dedicated and detail-oriented individual to join our team as a Private Travel Sales Coordinator for our Private Travel division. As a key member of the Private Travel team, you will work very closely with our sales team to ensure seamless travel experiences for our Ultra-High-Net-Worth (UHNW) members. You will play a pivotal role in assisting the sales team in providing exceptional service to our high-end clientele. Your primary responsibility will be to facilitate the sales process, manage member enquiries, and ensure seamless coordination between various stakeholders to deliver unforgettable luxury travel experiences. If you thrive in a fast-paced environment and have a keen eye for detail, we would love to hear from you. Join us in delivering unparalleled travel experiences and making dreams come true for our distinguished clients.
Key Responsibilities
The information below is representative of the work performed in this position; however, it is not all-inclusive. Duties and responsibilities are subject to change based on business needs.
Administrative Assistance:
- Assist the Private Travel Managers with administrative tasks such as preparing sales documents, contracts, and proposals.
- Manage correspondence including emails, phone calls, and inquiries from members, ensuring prompt and professional responses.
- Maintain and support with accurate records of sales activities, member interactions, and requests in TEN Maid and TTS.
Customer Relationship Management:
- Serve as a secondary point of contact for members addressing their queries, providing information, and offering personalized assistance.
- Coordinate with other departments to fulfill member requests and ensure smooth execution of travel arrangements.
- Follow up with members to gather feedback, address concerns, and maintain strong relationships.
Sales Support:
- Collaborate with the sales team to develop sales strategies, identify potential leads, and nurture member relationships.
- Assist in the preparation of sales presentations and promotional materials for Private travel products and services.
- Support with research on market trends, competitors, and customer preferences to assist sales initiatives.
Operational Support:
- Work closely with operations teams to coordinate logistics, accommodations, and activities for travel itineraries.
- Ensure all travel arrangements adhere to company standards and meet the expectations of luxury clientele.
- Handle any issues or emergencies that may arise during member travel, providing timely solutions and assistance.
Product Knowledge and Training:
- Stay updated on the latest trends, destinations, and luxury travel experiences to effectively promote and sell products.
- Attend training and support to sales team members on product features, selling techniques, and customer service best practices.
Behavioral Expectations:
As Sales Support for Private Travel, you will be expected to role model the behaviors associated with our values: Member Focused, Trustworthy, and Pioneering. This means approaching your work every day with a positive, solution-oriented, and supportive attitude.
Knowledge, Skills & Abilities
- Must have proven experience in sales support, customer service, or administrative roles, supporting luxury or high-end travel service
- Experience working with VIP or high-net-worth clients is an added advantage.
- Comprehensive knowledge of luxury travel products, destinations, and current travel trends.
- Strong communication skills with the ability to interact confidently with high-net-worth individuals and VIP members.
- Excellent organisational skills and attention to detail to manage multiple tasks and priorities effectively.
- Proficiency in CRM software, Microsoft Office Suite, and other relevant business tools.
- Passion for luxury travel and a deep understanding of luxury lifestyle preferences and trends.
- Ability to work independently as well as part of a team in a fast-paced and dynamic environment.
- Flexibility to adapt to changing priorities and willingness to take on additional responsibilities as needed.
Guidelines for Hybrid/Home Office :
- Located in United Kingdom
- Please note that if you live within a commutable distance of the office you will be asked to enter into a hybrid working arrangement - at least 2x a week in the office
- A secure home office at your confirmed address, free from background noise or other distractions
- You must meet our minimum internet speeds if you want to work remotely / in our hybrid model and this will be checked during the recruitment process and again when you join. We also have a great office that you can work from as an alternative. To check your internet speed please click here, follow the instructions and once you have your results, please take a screenshot and upload this on your application form.
Our people are at the heart of the business and we have a culture of recognition and reward - both through regular appraisals but also through annual Extra Mile Awards where we celebrate those who have gone that extra mile in their role. We also encourage all our staff to incorporate their aspirations and interests into their career at Ten and we are there every step of the way to support development.
Rewards designed around you:
- A competitive salary package.
- Hybrid working. You can combine working from home and working from the office. If you don’t live near our office, then we are open to fully remote working options too.
- Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you.
- Paid Sabbaticals. One (1) month paid Sabbatical after every 5 years of Service, without tapping into annual leave
- Extra Rewards. Lucrative Ten Loyalty Rewards program.
- Remote Working Holidays - possibilities to Travel and Work!
- Employee Discounts. Access to lots of great travel and entertainment discounts as our clients’ members would!
- Be part of our global, dynamic, and inclusive Team, with diversity at its core.
- Genuine career opportunities within a dynamic and international company.
- Safe & secure offices located in Cape Town Foreshore, with complimentary off-street parking.
Who are We
Ten Life Group is a global luxury concierge service and our travel department is offering a unique opportunity to join a vibrant team. Our clients and colleagues are the cornerstones of what we do, and we serve High-Networth (HNW) and UHNW clients with their requests for leisure travel. At Ten our goal is simple, to become the most trusted service business in the world.
We deliver our service through a combination of Ten’s proprietary, unique technology-enabled platform and the expertise of our highly trained lifestyle managers. Ten is growing quickly and has ambitious plans to keep innovating, inspiring and continuing to improve the lives of millions of members. As a Certified B Corp, Ten Lifestyle Group joins a global community of businesses united by a shared goal of making a positive impact on society and the environment.
To find out more about Ten, please watch this short video Discover The Exciting World Of Ten Lifestyle Group 2024
Commitment to Diversity
We encourage diverse philosophies, cultures and experiences. We appreciate diversity and are dedicated to creating an inclusive work environment for our employees. This idea unites the teams at TEN. All aspects of our relationship, including the decision to hire, promote, discipline or terminate, will be based on merit, competence, performance and business needs.
“Ten works with a small preferred supplier list of recruitment agencies only. Please note we are not accepting any further recruitment agencies at this time. Ten Group is not responsible for any fees related to unsolicited resumes. ”
