Job description
Kinsta is one of the top-managed WordPress hosting companies, with a growing club of 120,000+ businesses including startups, universities and Fortune 500 firms. We’re motivated by excellent quality, and proud to have received a 97% satisfaction rating from our customers.
That’s because, to us, each day is a chance to grow. As a team, we continuously inspire each other to learn new and better ways to make an impact. We own our jobs proudly - our leaders don’t hold our hands, but they’re in our corner whenever we ask for help - and our environment is flexible and remote-first.
Ready to take on a dynamic role where responsiveness and curiosity drive results? We’re on the hunt for a Sales Development Representative (SDR) in the EMEA region who will be responsible for qualifying high-intent inbound leads and booking meetings for their Account Executive partners. As the first line of communication with many of our prospective customers, SDRs need to have a strong understanding of Kinsta’s product and sales process, excel at handling live chats and inbound calls, and be confident in asking the right questions to uncover sales opportunities.
The primary focus of this role is managing the inbound phone line and chat function on the Kinsta website, engaging active buyers, and qualifying them using our criteria. In addition, SDRs will support outbound prospecting when inbound volume is low, re-engaging past leads and participating in targeted campaigns as needed. This role also includes responsibilities like surfacing opportunities from within the CRM and keeping contact and company records clean and up to date. SDRs who demonstrate strong performance and alignment with the Kinsta Ethos will have access to new challenges and growth opportunities within the revenue organization.
If you thrive on creating great first impressions, love engaging prospects, and want to drive measurable impact — we want you on our team!
What You’ll Do:
- Qualify inbound leads through the Kinsta website’s live chat and inbound phone line using tools like HubSpot Conversations and Aircall.
- Act as the first point of contact for potential customers, providing fast, helpful, and professional responses.
- Book meetings for Account Executives by identifying sales-ready prospects and applying BANT qualification criteria.
- Routinely exceed inbound activity goals by improving response quality, speed, and conversion rates.
- Keep HubSpot contact, company, and deal records up to date with accurate, detailed notes.
- Surface new opportunities for Account Executives by researching accounts and filtering prospects inside the CRM.
- Support outbound prospecting when inbound volume is low by re-engaging past leads, MQLs, and campaign responders.
- Use prospecting tools like Vidyard, Vidu, Lusha, LinkedIn Sales Navigator, and HubSpot CRM to identify outbound opportunities and enroll them in follow-up sequences.
- Participate in outbound lead generation campaigns as assigned by the Head of Sales Development.
- Provide feedback and suggestions to improve prospecting workflows, live chat quality, and inbound call routing.
- Take ownership of 1:1 meetings by preparing for them and implementing plans discussed with the Head of Sales Development.
What You’ll Bring to the role:
- At least 1–2 years of work experience, preferably in sales development or in a similar role.
- A results-oriented mindset and confidence with cold calling, written, social media, and video outreach to effectively connect with prospects and drive interest.
- Near-native proficiency in English and exceptional writing skills.
- Exceptional communication and interpersonal skills.
- Tech-savvy, with a strong interest in technology.
Bonus points if you have:
- Prior experience in sales or basic knowledge of the hosting industry.
- A demonstrated interest in sales through a sales development certificate.
- Familiarity with HubSpot Sales or Salesforce and other prospecting tools.
- Fluency in a second Kinsta language beyond English. Languages we’re currently targeting include Spanish, Portuguese, Dutch, French, German, Italian, and Japanese.
Our Benefits:
- Annual remote expense budget.
- Flexible PTO.
- Paid parental leave.
- Annual professional development budget: available after one year with Kinsta.
- Sabbatical: available after three years with Kinsta (and every three years thereafter).
- Location-specific healthcare benefits (including vision and dental) for employees hired in the USA, UK, and Hungary.
- Pension plan for employees hired in the UK, and 401k contributions for employees hired in the USA
Kinsta is proud to be an equal opportunity employer. We will not discriminate and we will take actions to ensure against discrimination in employment, recruitment, advertisements for employment, compensation, termination, promotions, and other conditions of employment against any employee or job applicant on the basis of race, color, gender, national origin, citizenship, age, religion, creed, disability, marital status, veteran’s status, sexual orientation, gender identity, gender expression, or any other status protected by the laws or regulations in the locations where we operate.
By applying to one of our positions, you agree to the processing of the submitted personal data in accordance with Kinsta’s Privacy Policy, including the transfer of your data to the United States.
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