Sales Development Representative

Job description

About Shelf:

There is no AI Strategy without a Data Strategy. Getting GenAI to work is mission critical for most companies but 90% of AI projects haven’t deployed. Why? Poor data quality - it is the #1 obstacle companies have in getting GenAI projects into production.

We’ve helped some of the best brands like Amazon, Mayo Clinic, AmFam, and Nespresso solve their data issues and deploy their AI strategy with Day 1 ROI.

Simply put, Shelf unlocks AI readiness. We provide the core infrastructure that enables GenAI to be deployed at scale. We help companies deliver more accurate GenAI answers by eliminating bad data in documents and files before they go into an LLM and create bad answers.

Shelf is partnered withMicrosoft, Salesforce, Snowflake, Databricks, OpenAI, and other big tech players who are bringing GenAI to the enterprise.

Our mission is to empower humanity with better answers everywhere.

Job Description

We’re on the lookout for a prospecting superstar with a singular focus on prospecting and nurturing relationships to initiate engagement.  Our results focused Sales Development Representative is charged with driving our growth by building connections with prospective clients. If you excel in written communication, are proactive in follow-up, and have a talent for initiating engagement, this role is for you!

At Shelf, we provide the best-in-class marketing support, automation, lead generation, and CRM tools. You bring your ambition, hunter mindset, and passion for technology sales. Together, our mission is to empower humanity with better answers everywhere.

The Sales Development Representative (SDR) is pivotal in developing new business opportunities through targeted outreach and effective lead engagement. This role is crucial in managing the sales funnel from the initial stages of the sales process, specifically in conducting discovery conversations to qualify leads and arrange meetings for the sales team. Success in this role requires strong communication skills, persistence, and a strategic approach to nurturing prospects.

What We’re Looking For:

• Outreach and Engagement: Initiate contact with potential customers through cold calls, emails, and social media to build a strong top-of-funnel pipeline.
• Discovery Process Management: Conduct discovery calls to understand prospects’ needs, pain points, and goals, ensuring a strong fit for our solutions.
• Lead Qualification and Follow-Up: Qualify leads based on set criteria and engage in timely follow-up communication to nurture prospects and move them through the pipeline.
• CRM and Data Management: Document all outreach, conversations, and follow-up activities accurately in our CRM, ensuring a well-organized approach to pipeline management.
• Collaboration with Sales Team: Work closely with Account Executives and Sales Managers to align on target accounts, develop strategic outreach, and transition leads effectively.
• Meet and Exceed KPIs: Consistently meet weekly and monthly activity metrics and lead conversion targets to drive growth.

What You Bring:

• 2+ years in an SDR role in B2B SaaS
• Exceptional Writing and Follow-Up Skills: Clear, concise, and persuasive written communication skills are essential for engaging prospects and maintaining meaningful follow-up.
• Discovery Process Expertise: Strong listening and questioning skills to uncover prospects’ needs and accurately assess fit during discovery calls.
• Engagement Initiation: Proactive, confident approach to starting conversations, building rapport, and maintaining continuous engagement with potential customers.
• Organized and Detail-Oriented: Able to manage multiple prospects and tasks simultaneously while maintaining thorough records in CRM systems.
• Bachelor’s degree in Business, Marketing, Communications, or related field (or equivalent experience).
• Experience with CRM tools (e.g., Salesforce, HubSpot) and other lead generation platforms such as LinkedIn Sales Navigator.
• Demonstrated ability to work independently, set and exceed personal goals, and take initiative within a structured team environment.

What We Offer:

• Competitive starting salary, with additional bonus opportunities (based on team and individual investment performance)
• Generous equity grant in the form of company stock options
• Open PTO
• Comprehensive health and wellness packages

Location:

Remote work in the SF Bay Area or NYC Metro Area

Why Shelf:

• GenAI will be at least a $18 Trillion market by 2032 and Shelf is a core infrastructure that enables GenAI to be deployed at scale
• We are blazing the path for the future of Artificial Intelligence globally.
• Our Leadership Team has deep AI domain expertise and enterprise SaaS background to execute this plan
• We love our customers and our customers love us. Ask a Shelf customer why, and they’ll tell you it’s because of our innovative capabilities, rock-solid reliability, they truly enjoy working with our people, but most of all – it’s the improvements they see in their business KPIs.
• We have raised over $60 million in funding and our investors include; Insight Partners, Tiger Global, Base10, and others
• We have high velocity growth powered by the most innovative product in our category
• We now have over 100 employees in multiple U.S. states and European countries, and we have ambitious hiring goals over the next few quarters.

Our Values:

Quality - We’re united by our focus on world‑class Quality. Quality in all things – starting with everything that leaves your desk. Everything you touch – every email, report, campaign, and piece of code – should be outstanding. Your work product should blow people away. Having people look at what you’ve done and say, “Wow.” That’s the standard here. Remember that how you do anything is how you do everything. Focus on craftsmanship—your ability to make things better.

Momentum- for us means that you should know that the things you’re responsible for are moving forward. When you look around and see something that’s stalled, get it moving again. We pride ourselves on “ball movement.” When your boss or team leaves you with something, they should return to see measurable progress. Small, continuous movement is our recipe for success. Constantly look for how to make the work around you move forward. We want you to initiate solutions, ideas, and progress. Don’t wait for it to come to you—reach out and create movement. All the time.

Accountability - We expect every team member to feel that they are accountable for more than anyone might normally expect. Each of us should feel real responsibility for things even at the edge of our control. We consistently share and align on expectations, give each other open and respectful feedback, and use those two drivers to ensure that every agreement we make with one another is clear and complete.

Hard Work - We’re here to do something difficult together. We care intensely about the mission and we expect that from our teammates. That care means that we work hard here. Hard work comes with long hours, extra effort…and real opportunity at Shelf. Your passion for creating and sustaining output is a part of our DNA. Support each other, cheer each other on, drive the mission forward. Great teams sustain intense effort together to win.

Learning Agility - We’re innovating in one of the fastest‑moving spaces in history at a time of accelerating global change. That’s incredibly exciting and requires each of us to commit fully to learning each and every day so that we can be the best at what we do. None of us know everything. All of us can learn anything. Staying open and constantly curious is a key success driver at Shelf. It also requires humility. We prize people who are consistently humble and open to making mistakes and growing from them. Recognize also that learning itself is a skill…we need you to be really good at it. Keep dialing in your own understanding about how you learn best and push yourself to keep growing.

Adapt and Thrive - Overcoming challenges lives deep in our DNA. We have a proud history of understanding and living the reality that obstacles are our opportunities…they’re the key to our success. Change is a constant in our business and fighting change is counterproductive. We need you to be good at being uncomfortable and understand that discomfort is the key to growth. Cultivate your own ability to adapt and know that struggling well is something you’ll share with every team you’re on at Shelf. Our company stories are about thriving through real difficulty…together.

Win Together - We win or lose as a team. Always. Everything you do here is connected to the rest of the organization. Part of our shared team environment demands full honesty…real candor and directness with one another. We expect you to constantly be thinking about how to support your teammates and the company, always acting in service to our shared mission and what’s best for the organization as a whole.