Job description
🚀 Why Join Us
User Interviews is a fully remote team (even in the before times). We are proactive about staying connected to one another despite not sharing the same physical space. Remote culture is real, and we care about it—a lot.
We’re a team of doers. You’ll be fully supported by your manager and team, but there won’t be anyone peering over your shoulder. You’ll be expected and trusted to take ownership of your work and to communicate clearly and transparently with your distributed teammates.
On a related note, we’re very pro-feedback. From our users, of course. But also from each other. From individual contributors right up to the CEO, this is a team that is genuinely committed to continuous improvement.
🤠 About User Interviews
At User Interviews, we believe that the best companies in the world consistently deliver products and experiences that their customers love. We also believe that the only way to build those products and experiences consistently is to talk to your customers. Watch what they do. Understand why they do what they do. Figure out why they do things that seem irrational. And once you’ve done that once, do it again. Start having constant conversations. In short, make customers your #1 priority through user research.
That’s why we exist. We help teams set up those conversations, allowing them to discover and embrace user insights. We currently do that by making it fast and easy to talk to customers, or potential customers, to help with product, design, or marketing decisions. We work with hundreds of companies every month, including user-centric organizations like Atlassian, Amazon, and Spotify.
💡 Sales Development at User Interviews
We are seeking a remote full-time Sales Development Representative (SDR) whose main goal will be to increase User Interviews’ new business pipeline across Enterprise markets. Developing and building relationships with prospects, via a traditional and non-traditional outreach philosophy will be of utmost importance in growing our pipeline. This role reports to the Senior Director of Sales for New Logos and partners closely with the Net New Enterprise Account Executive team. If you are willing to learn, we offer plenty of training and the ability to move up in a fast-growing organization. If you’ve got what it takes, then we want you! We have a high-energy, collaborative and team focused environment where you’ll be mentored and trained to be your best every day. We are a people first sales organization that takes pride and accountability in hitting our quotas. If you bring your best self to work every day, we’ll train you for success in selling B2B SaaS.
🌟 Responsibilities
• Making outbound business-to-business calls, evangelizing and educating prospective customers on the value of User Interviews
• Leveraging calls, emails, LinkedIn, and other outreach methods to set meetings with prospects
• Prioritize account lists & signals to drive new opportunities and hit weekly and monthly targets
• Qualifying and initiating relationships with Enterprise Inbound Leads
• Complete daily and weekly Salesforce (CRM) hygiene
• Identify new business opportunities
• Undertaking associated administrative tasks as and when required
• Exceed sales targets as set by Sales Management Team
• Collaborate with Manager to determine necessary strategic sales approaches
• Collaborate on a daily basis with your colleagues and update them on any developments in your work, and/or idea share
• Run consultative discovery calls that introduce User Interviews to our prospects, gather key information, and produce relevant insights for our Account Executives
🦖 Minimum Qualifications
• 1-3 years of professional experience in B2B tech sales or another environment in which you’ve proved your commercial instincts
• Track record of over-achievement — whether in sales, academically, in sports, or in another aspect of their life — and willing to learn
• Thrives in a fast-paced, start-up environment and comfortable with ambiguity
• Passion for learning and personal growth
• Excellent communication skills and empathy
• Strong work ethic
• Ability to work independently and as part of a team
• Loves connecting with people and finds joy in helping them articulate their needs
• Technically savvy (experience with Salesforce, Outreach.io, Slack, LinkedIn Sales Navigator, Apollo, etc. is highly desired)
• Excited about being remote
• High level of self-motivation
• Think companies should be obsessed with their customers!
• Candidates must be authorized to work without any Visa sponsorship
🤑 Benefits
• Competitive pay ($70k - $85k OTE) and variable overage commissions
• 100% premium covered medical + dental employee coverage
• Annual membership to One Medical Group & Talkspace
• 401k + employer contribution
• 4 weeks of PTO to start + accrue an additional day per year of employment
• Unlimited wellness days - Sick? Doctors appointment? Mental health day? We’ve got you covered.
• Flexible, paid parental leave
• Stock options for every employee
• $250 office setup stipend
• $50/mo work from home stipend
• Annual learning & development stipend
• Performance-based incentive plans
• Awards for 360-degree recognition, work anniversaries, & birthdays
• Annual company retreat
💚 We embrace what makes you, you!
We are committed to accessibility, equity, diversity, and inclusion. We build products for and welcome participants, researchers, and employees from a diverse set of backgrounds. These backgrounds include—but are not limited to—varied socioeconomic status, gender identity or expression, sexual orientation, religion, race, ethnicity, age, neurodivergence, disability, and citizenship.
As we grow, we are aware that this work is continuous. We will not settle for how things are, but rather strive for how they could be.
