Job description
At Counterpart Health, we are transforming healthcare and improving patient care with our innovative primary care tool, Counterpart Assistant. By supporting Primary Care Physicians (PCPs), we are able to deliver improved outcomes to our patients at a lower cost through early diagnosis and longitudinal care management of chronic conditions.
As a Sales Solution Architect, you will serve as the technical lead in Counterpart’s sales process, building trust with healthcare organizations and aligning their teams around our integration strategy. Ideal for those with healthcare tech experience and a knack for making the complex simple.
As a Sales Solution Architect, you will:
- Serve as the primary technical point of contact and the “face” of Counterpart’s technology organization throughout the mid-to-late stages of the sales cycle.
- Build strong relationships and alignment with prospective customers’ internal technology teams once conversations move beyond the initial executive level.
- Establish and refine our strategy and playbook for pre-sales technical engagements.
- Develop a deep understanding of prospective customers’ technical and organizational landscape—including systems, team structures, internal dynamics, and key stakeholders—to guide engagement strategy.
- Lead technical discovery sessions and clearly articulate Counterpart’s capabilities, integration approach, data requirements, and solution architecture to both technical and non-technical audiences.
- Facilitate across siloed customer teams (e.g., EHR, data teams) to ensure alignment on project scope, technical requirements, deliverables, and responsibilities, while tapping our team of SMEs as needed to support deeper technical discussions.
Success in this role looks like:
- You consistently build strong rapport and establish credibility with technical teams at prospective customer organizations (with a focus on medical groups/ACOs).
- Prospective customers’ technical teams feel understood and confident in Counterpart’s technical approach and capabilities before a deal is signed. All relevant technical stakeholders within a prospective customer’s organization are independently aligned on the project scope, technical integration plan, and respective responsibilities, overcoming internal organizational silos.
- Technical requirements and potential complexities are accurately captured and documented, leading to smoother handoffs to the implementation team post-sale.
- You demonstrate excellent judgment in balancing independent technical discussions with leveraging internal SMEs appropriately.
- You contribute significantly to winning new business by ensuring technical feasibility and building customer confidence.
You should get in touch if:
- You possess exceptional interpersonal skills – you’re naturally personable, charismatic, and adept at building trust and rapport quickly with diverse groups.
- You have significant experience working with or selling technology solutions into the US healthcare provider space, particularly with medical groups and ACOs.
- You have a strong understanding of the typical organizational structure and common technologies within these healthcare organizations (e.g., major EHRs, data warehousing concepts, common data exchange methods/standards like HL7v2/MLLP, FHIR, SFTP).
- You can confidently and credibly discuss technical integration concepts, data specifications, APIs, and system workflows with technical audiences, even if you aren’t writing the code yourself.
- You possess strong self-awareness regarding your own technical depth and are comfortable identifying when to bring in deeper expertise.
- You have a proven ability to navigate complex and sometimes political customer organizations to achieve alignment across different teams.
- You have 8+ years of experience in a relevant customer-facing technical role, such as Pre-Sales Engineer, Solutions Architect, Sales Engineer, or Technical Consultant.
- You are highly autonomous, organized, and comfortable managing your priorities within a dynamic sales environment.
Benefits Overview:
- Financial Well-Being: Our commitment to attracting and retaining top talent begins with a competitive base salary and equity opportunities. Additionally, we offer a performance-based bonus program, 401k matching, and regular compensation reviews to recognize and reward exceptional contributions.
- Physical Well-Being: We prioritize the health and well-being of our employees and their families by providing comprehensive medical, dental, and vision coverage. Your health matters to us, and we invest in ensuring you have access to quality healthcare.
- Mental Well-Being: We understand the importance of mental health in fostering productivity and maintaining work-life balance. To support this, we offer initiatives such as No-Meeting Fridays, monthly company holidays, access to mental health resources, and a generous flexible time-off policy. Additionally, we embrace a remote-first culture that supports collaboration and flexibility, allowing our team members to thrive from any location.
- Professional Development: Developing internal talent is a priority for Clover. We offer learning programs, mentorship, professional development funding, and regular performance feedback and reviews.
Additional Perks:
- Employee Stock Purchase Plan (ESPP) offering discounted equity opportunities
- Reimbursement for office setup expenses
- Monthly cell phone & internet stipend
- Remote-first culture, enabling collaboration with global teams
- Paid parental leave for all new parents
- And much more!
About Clover:We are reinventing health insurance by combining the power of data with human empathy to keep our members healthier. We believe the healthcare system is broken, so we’ve created custom software and analytics to empower our clinical staff to intervene and provide personalized care to the people who need it most.
We always put our members first, and our success as a team is measured by the quality of life of the people we serve. Those who work at Clover are passionate and mission-driven individuals with diverse areas of expertise, working together to solve the most complicated problem in the world: healthcare.
From Clover’s inception, Diversity & Inclusion have always been key to our success. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences, perspectives, opinions, and backgrounds, who share a passion for improving people’s lives. Diversity not only includes race and gender identity, but also age, disability status, veteran status, sexual orientation, religion and many other parts of one’s identity. All of our employee’s points of view are key to our success, and inclusion is everyone’s responsibility.
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Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records. We are an E-Verify company.
A reasonable estimate of the base salary range for this role is $180,000 to $240,000. Final pay is based on several factors including but not limited to internal equity, market data, and the applicant’s education, work experience, certifications, etc.
