Job description
At MCG, we lead the healthcare community to deliver patient-focused care. We have a mission-driven team of talented physicians and technical experts developing our evidence-based content and innovating our products to accelerate improvements in healthcare. If you are driven to enhance the US healthcare system, MCG is eager to have you join our team. We cultivate a work environment that nurtures personal and professional growth, and this is a thrilling time to become a part of our organization. With dynamic roles that offer meaningful impact, you’ll be able to fully realize your potential. Plus, you’ll enjoy world-class benefits and the security, stability, and resources of our parent company, Hearst, with over 100 years of experience.
The Sales Solution Architect – Payer Market is responsible for playing a critical part in driving successful sales engagements by providing in-depth clinical expertise and technical knowledge to potential clients. The Sales Solution Architect (SSA) will understand complex clinical workflows, articulate solution value, and bridge the gap between clinical requirements and technical capabilities to position MCG’s products and services as optimal solutions for healthcare organizations.
As part of the MCG Sales client-facing team, this position will work closely with the Sales, Account Management, Implementation, Product, and Sales Operations teams. The SSA will partner with Sales Executives to identify key business problems prospects and customers are facing and then map appropriate MCG solutions to demonstrate the value of solving each problem. The SSA will be a strategic partner for Sales providing recommendations, helping to identify and offer suggestions, and assisting in the detection of potential concerns or obstacles related to every opportunity.
You Will:
· Partner with the Sales, Product, Customer Success, and Operations teams to understand client and prospective needs during the sales process and propose optimal solutions that meet these needs, while aligning with our core technology platform and capabilities
· Expert user of all MCG software products, configuration, and customization tools.
· Deliver solution presentations/demonstrations tailored to customers’ requirements and pain points.
· Build relationships with business partners, internal and external, to become a trusted advisor.
· Manage discussions with various levels of customers’ IT technical and clinical audiences.
· Possess a deep understanding of the business problems that align with each of the MCG solutions along with the clinical and financial benefit of each solution.
· Partner with the Manager of Sales Operations & Analytics to develop product-specific ROI and economic models to deliver to clients.
· Partner with Marketing to create and maintain technical documentation, including architectural diagrams, data flow diagrams, and technical specifications to present to clients as well as update other collateral as the market/solutions change.
· Participate in company projects around software development to provide feedback on the design and development of solutions, including configuration specifications, custom software/system integrations, data migrations, interfaces with solution offerings and process automation.
· Provide voice of customer input to the product and customer success teams from experience in customer conversations
· Drive process improvement for sales to increase efficiencies for selling, strong presentations, and meeting our client needs.
· Provide feedback to Sales Operations & Enablement with suggestions on process and training improvements.
· Stay current on all product features and deficiencies.
· Utilize Salesforce to facilitate defined processes and documentation of client meetings.
· Manage security assessments, attestations, and various other forms required by clients and prospects in the sales cycle.
· Partner with our CARE team to understand our editorial processes, provide clinical insights to customers, and have the ability to deep dive into our different content sets.
· Understand and stay current on all competitors while using our solution value statements to position ourselves against our competitors.
· Ability to showcase our clinical content to various levels of clinical audience while showing value within the clinical workflow.
· Supports a culture that reflects all virtues of the Ideal Team Player.
· Support the MCG culture which values diversity, empowerment, ownership, excellence, passion, collaboration, and support.
What We’re Looking For:
· At least 5 years of experience providing clinical solution demonstrations, understanding clients’ needs to match solutions to needs, leveraging technical expertise, and designing tailored solutions.
· Extensive clinical experience in a health plan or TPA setting including Utilization Management, Case Management, or Disease Management (i.e. Health Plan or TPA), with a strong understanding of clinical workflows and challenges.
· Strong understanding of software development, technical architectures, data analytics, and integrations.
· Ability to effectively convey technical concepts to both technical and non-technical stakeholders.
· Demonstrated experience in building C-Suite relationships, presentations to C-Suites, and engaging executives in strategic discussions and planning activities.
· Proven track record of successfully understanding client needs and matching those up with solutions that fit a technology platform.
· Working knowledge of health plan operations.
· Strong understanding of healthcare markets and terminology.
· Strong understanding of MCG Payer solutions.
· Strong presentation skills with peers, management, and clients.
· Exceptional client-facing communication skills, including strong written and verbal abilities for interactions with internal and external clients, whether in person, phone, or written communication.
· Travel required - Up to 50% to Client sites and MCG-sponsored events.
Preferred Qualifications:
· At least 5 years’ experience with MCG products and services preferred.
· Active, current, and unrestricted RN or LPN license in a state or territory of the United States required.
· Ability to multi-task and meet deadlines despite multiple and conflicting priorities and to constructively adapt to change.
· Self-starter, capable of and motivated to independently perform tasks without continuous supervision.
· Evidence of a professional approach to assignments: responsible, effective, efficient, ethical.
· Goal-oriented, action-focused, pragmatic, and self-disciplined.
Pay Range: $134,200– $187,900 annually
Other compensation: Bonus Eligible
Perks & Benefits:
💻Remote work with 50% travel
🩺Medical, dental, vision, life, and disability insurance
📈401K retirement plan; flexible spending and health savings account
🏝️ 15 days of paid time off + additional front-loaded personal days
🏖️ 14 company-recognized holidays + paid volunteer days
👶up to 8 weeks of paid parental leave + 10 weeks of paid bonding leave
🌈LGBTQ+ Health Services
🐶Pet insurance
📣Check out more of our benefits here:https://www.mcg.com/about/careers/benefits/
We embrace diversity and equal opportunity and are committed to building a team that represents a variety of backgrounds, perspectives, and skills. Only with diverse thoughts and ideas will we be able to create the change we want in healthcare. The more inclusive we are, the better our work will be for it.
MCG Health is a Seattle, Washington-based company and is considering remote candidates with a preference for those located in the Pacific or Central time zone.
All roles at MCG are expected to engage in occasional travel to participate in team or company-sponsored events for the purposes of connection and collaboration.
It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.
MCG is a leading healthcare organization dedicated to patient-focused care. We value our employees’ unique differences and are an Equal Employment Opportunity (EEO) employer. Our diverse workforce helps us achieve our goal of providing the right care to everyone. We welcome all qualified applicants without regard to race, religion, nationality, gender, sexual orientation, gender identity, age, marital status, veteran status, disability, pregnancy, parental status, genetic information, or political affiliation. We are committed to improving equity in healthcare and believe that a diverse workplace fosters curiosity, innovation, and business success. We are happy to provideaccommodationsfor individuals. Please let us know if you require any support.
