Job description
CRAFT MEETS COMFORT. At Resident, we believe your living space shouldn’t just look good, it should feel good. That’s why we’ve created a house of brands that focuses on quality materials, timeless style, and most importantly, comfort. Our current brands include the award-winning Nectar, DreamCloud, Awara, and Siena products and we continue to invest in new categories to broaden our offering and address our customer’s needs.
Since our inception in 2017, Resident has become one of the fastest-growing, scaled, and profitable omnichannel retailers in North America. We are a disruptor in the broader home furnishings category underpinned by deep and proven expertise in data science & analytics, performance marketing, and e-commerce technology. As our business continues to grow, we are focused on building world-class retail, finance, operations, logistics, data science, performance marketing, and customer success-driven teams that thrive in a modern work environment.
At Resident, our staff is dedicated to the values of Excellence, Customer Love, Big Thinking, Inclusivity, and Forward Momentum.
To be considered for this remote opportunity, you must reside and be authorized to work within the United States. This position requires availability during key holidays and some weekends.
About the Role:
The Sales Supervisor plays a critical leadership role in ensuring the success of our sales team throughout the pre-purchase journey. Working closely with the Sales Manager, the Sales Supervisor is responsible for driving revenue growth, coaching top-performing sales specialists, and executing on strategic initiatives that elevate both individual and team performance. This role requires a hands-on approach to mentoring, sales coaching, and performance optimization to ensure that every interaction contributes to a world-class customer experience while exceeding revenue targets.
What You’ll Be Doing:
Revenue Optimization & Sales Leadership
- Serve as a sales subject matter expert, guiding agents on products, policies, and processes to help close deals and maximize revenue
- Deliver real-time, high-impact coaching focused on conversion, upselling, and closing techniques
- Partner with sales leadership to execute strategies that boost top-line growth, drive KPIs, and increase AOV
- Collaborate closely with the BPO sales team to align strategies, drive performance, and ensure achievement of overall business goals
Sales Development & Performance
- Develop and lead sales training initiatives to ensure agents are equipped with the skills and tools needed to thrive in a competitive space
- Promote sales best practices—including inbound/outbound strategies and emotion-based selling—to improve close rates and customer experience
Team Engagement & Coaching
- Collaborate cross-functionally to align sales efforts with broader customer experience goals
- Build a high-performance culture through motivation, constructive feedback, and consistent performance support
- Provide ongoing coaching and development to ensure sales specialists meet and exceed their targets
Operational Excellence & KPI Management
- Partner with Workforce Management to ensure SLAs, conversion rates, CSAT, AHT, and other critical metrics are consistently achieved
- Analyze performance data to identify trends, inform coaching, and align team strategy with business objectives
- Share feedback with leadership to improve sales execution, customer satisfaction, and product performance
Required Skills/Qualifications:
- 2+ years of people management experience with a strong sales background, preferably within a call center or remote sales environment.
- Proficiency in key sales metrics such as SLA, AHT, CSAT, ACW, conversion rates, AOV, and upsell rates, and the ability to translate these metrics into actionable sales strategies.
- Exceptional leadership and team-building skills with the ability to coach, inspire, and foster a sales-driven mindset across a team.
- Excellent communication skills, with the ability to effectively communicate complex product details and sales strategies in both written and spoken English.
- Proven ability to leverage Feature/Benefit selling and emotion-based selling techniques to align products with customer needs and close sales.
- A strong self-starter with the ability to thrive in a remote, fast-paced environment. Experience in startup, DTC, or e-commerce sales environments is a plus.
- Highly organized, with an exceptional ability to prioritize, manage time effectively, and handle multiple initiatives concurrently.
- Tech-savvy, with the ability to quickly adapt to new sales platforms and systems to streamline workflows and enhance team performance.
What We Offer (subject to eligibility requirements):
- Remote-first workplace (since 2016!)
- Competitive salary
- Annual bonus potential
- Health, Vision & Dental Insurance
- HSA company contributions
- 401K with company match component
- “Take what you need” PTO
- Wellness benefits
- Online learning resources & training
- WFH office and cell phone/internet stipend
- A FREE MATTRESS plus an awesome Friends and Family discount!
If you reside in a state or location where pay transparency laws or regulations have been adopted please read the following: The salary for this position is $68,000-$72,000.00/year. We carefully consider a wide range of compensation factors, including your background, skills, qualifications, experience, geographic location and other non-discriminatory factors. These considerations can cause your compensation to vary. [Additionally, this role might be eligible for discretionary bonuses or commission payments]. For more information regarding the pay range applicable for this position, please contact us at [email protected]
Resident is a privately-held company headquartered in San Francisco, CA, with offices in New York City, London, Tel Aviv, and manufacturing operations in Jeffersonville, IN. Learn more at: https://www.residenthome.com
Resident is committed to a policy of equal employment opportunity, and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.
Resident is proud to be a Remote-first company and maintains policies to support our unique flexible work location culture. However, there are a few important parameters to our work-from-home-culture: While we currently employ Residents in over 30 US states and 3 countries, if you are hired, you may be restricted to working from the state or country in which you currently reside, unless the state or country to which you plan to relocate is one in which we already operate and no other restrictions apply to the role. As with anything, we encourage an open dialogue about your current location and potential desired relocation during the interview process and upon hire, if applicable, and the extent any other restrictions apply to a particular role. We reserve the right to deny relocation requests post-hire for any reason.
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Resident Home participates in E-Verify.
