Job description
About Rewards Network
For 40 years, Rewards Network has been helping restaurants grow revenue, increase traffic, and boost customer engagement through innovative financial, marketing services, and premier dining rewards programs. By offering unique card-linked offers, we introduce diners to fantastic restaurant experiences, leveraging advanced technology and data analytics to deliver value to restaurants, diners, and our strategic partners’ loyalty programs.
Our Culture
At Rewards Network, you’ll be part of a driven and diverse team that excels in collaboration, issue resolution, and taking ownership of both personal growth and the company’s success. We take pride in partnering with the world’s most powerful loyalty programs to drive full-price paying customers to local restaurants through marketing services and flexible funding options. Our engaging and rewarding environment is designed to help you gain your full potential.
Job Overview
The Sales Training Specialist is responsible for designing and delivering training programs for our sales team, from onboarding and new hire training to ongoing educational programs. This is a Chicago-based hybrid role that supports an outside sales team, typically requires 2-3 days per week in the office, the monthly facilitation of a 5-day Sales Academy in Chicago, and travel within the US for field insights and field-based training. This role develops, delivers, and measures the success of training programs that includes but is not limited to Salesforce CRM training, field-based coaching with regional teams, learning path development, and administration of learning tools or platforms to support scalable, high-impact learning experiences. You’ll deliver transformative learning experiences that energize our sales force and fuel business growth.
Responsibilities
- Own new hire training for outside sales employees end-to-end, including the 5-day in-person Sales Academy program, pre- and post- Academy learning sessions and follow-up that blend remote training, hands-on learning and peer collaboration to build confidence and capability from day one
- Act as a trusted advisor to new hires, helping them navigate challenges and celebrate milestones
- Continuously evolve the new hire onboarding process to reflect sales strategies, changing market dynamics and learner needs
- Deliver ongoing coaching and targeted training to reinforce key skills and drive measurable performance improvements; lead refresher courses to drive behavior change and reinforce techniques
- Serve as an administrator for learning tools, such as learning management system and game-based learning platform, managing course assignments and using data to spotlight learning trends, optimize training impact and fuel continuous improvement
- Deliver comprehensive Salesforce training, ensuring sales can effectively navigate and utilize the platform for lead management, pipeline tracking and reporting
- Spend time in the field observing salespeople during prospecting, customer meetings, and live pitches to identify real-world insights into effective strategies and tactics that can be incorporated into future training; adjust training delivery to the unique needs of outside sales dynamics
- Lead training sessions such as workshops, role-plays, and classes either onsite or in the field, focusing on essential sales skills, product knowledge, and closing techniques
- Measure success, adoption, and/or satisfaction of sales training efforts, identify trends, and partner with the Director, Learning & Development, sales leadership, and other internal partners to share key insights and adjust as appropriate
Qualifications
- 5+ years of directly related experience in sales and/or training with at least 3 years delivering sales training programs
- Bachelor’s degree in business, marketing, human resources, or related field; or equivalent combination of experience and education
- Experience working directly with sales teams and a demonstrated ability to coach and train other salespeople to high levels of success
- Experience with LMS and other learning tools
- Experience in the restaurant, hospitality, technology, financial services, or marketing industry a plus
- Understanding of sales process and methodology with demonstrated ability to translate into sales results
- Strong project management and organizational skills
- Skilled at building relationships with cross-functional teams and influencing without authority
- Ability to travel with in the US to deliver in-field group or individual training sessions and conduct ride-alongs
- Experience managing content, users, and reporting in a learning management system or other learning tools
- Working knowledge of Salesforce CRM or similar, including reporting, dashboards, and pipeline management; experience training others on the platform
- Proven ability to design, deliver, and evaluate high-impact training programs for outside sales professionals
- Exceptional communication and facilitation skills, both in-person and virtually, with the ability to engage diverse learner groups
- Demonstrated success with collaborating with subject matter experts to ensure content accuracy and relevance
What you’ll love about us
- This is a full time, exempt position, and the base compensation for this opening in Chicago is expected to be $100,000-$115,000 annualized, depending on level, candidate experience, skills and and other factors; this position is eligible for a quarterly bonus for total target comp of $110,000-$126,500
- Generous dining reimbursement when you dine with our restaurant customers.
- Competitive Time Off Benefits: including flexible PTO, 11 company holidays, and parental leave.
- 401(k) plan with a company match
- Two medical plan options- Standard PPO or High Deductible Health Plan (HSA with company match for HDHP participants)
- Partnership with Rx n Go, offering certain prescriptions for free.
- Two dental plan options and a vision plan
- Flexible Spending Accounts and a pre-tax commuter benefit program
- Accident, Critical Illness, and Hospital Indemnity Insurance Plans
- Short Term and Long-Term disability
- Company-paid life insurance and AD&D insurance, supplemental employee, spouse, and child life insurance
- Employee Life Assistance Program
Rewards Network is an Equal Opportunity Employer (EOE). We encourage and strongly support workplace diversity.
Expected Pay Range
$100,000—$115,000 USD
