Job description
PointClickCare is a leading North American healthcare technology platform enabling meaningful care collaboration and real‐time patient insights. For over 20 years, the company has been focused on realizing its vision: to help create a world in which providers and plans can confidently deliver frictionless care. Since its inception, PointClickCare has grown exponentially, with over 2,200 employees working to impact millions across North America. Recognized by Forbes as one of the top 100 private cloud companies and acknowledged by Waterstone Human Capital as Canada’s Most Admired Corporate Cultures, PointClickCare leads the way in creating cloud-based healthcare software.
At PointClickCare, we offer a wealth of opportunities and a vibrant culture that empowers our employees. Our dynamic environment is the perfect place to advance your career while engaging in meaningful work alongside incredible colleagues. Here, you’ll discover a space where your talents can thrive, your career can grow, and your work will have a lasting impact on healthcare across North America. We believe that work becomes profoundly fulfilling when driven by a higher purpose.
Join us and be part of a team that is making a real impact.
To learn more about us, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
Position Summary:
The Senior Application Engineer: NetSuite/Salesforce plays an important role focusing on prioritized deliverables set by the Enterprise Solutions & Applications department in partnership with the broader internal offices of PointClickCare. A continuous-improvement mindset and a positive, supportive, personality is essential to the success of this role.
The Senior Application Engineer: NetSuite/Salesforce will be responsible for aiding the process of defining and developing the system requirements of our internal business partners. The Sr. Salesforce Developer will also lead the development of technical documentation and provide training on the systems and processes developed by the Enterprise Applications group.
This role serves as a key supporter of our Salesforce and NetSuite implementation ensuring that customization and configuration decisions are made with the long-term health of Salesforce and NetSuite in mind. The role will focus heavily on cross-functional team collaboration, Salesforce and NetSuite configuration/customization, and internal business unit consulting.
Key Responsibilities:
•Serve as day-to-day technical platform consultant for cross-functional teams and business units such as Sales, Professional Services, Finance etc.
•Translate business requirements and project objectives into detailed system requirements and/or use cases, technical designs and implement Salesforce solutions ensuring alignment with business requirements, Org health reduction of technical debt.
•Determine when to use declarative versus programmatic methods adhering to industry best practices
•Develop and maintain Apex (classes and triggers) to extend Salesforce in a scalable manner, to support business requirements
•Configures NetSuite modules based on business requirements.
•Develops SuiteScripts to extend and enhance system functionality.
•Creates and modifies SuiteFlow workflows to automate business processes.
•Design, build, implement, document and test scalable Salesforce solutions or enhanced applications while leveraging the maximum benefit from systems and minimizing technical debt.
•Peer review, perform QA checks and ensure that configurations maintain standards, integrity and reliability of Salesforce and integrated applications.
•Maintain code documentation, and write / maintain test classes for all custom development
•Perform technical support processes and activities for the implementation of new or existing applications
•Monitor the efficiency and effectiveness of application operations and troubleshoots potential defects, as necessary
•Develop and deliver training materials and technical design documentation on the various products under the Enterprise Applications group
•Evaluate new products and services to judge their suitability for use
•Preliminary research and investigation of software and technologies
•Coach and mentor peers on Salesforce and NetSuite development best practices
•Other duties as assigned
Required Experience:
•University degree or College diploma
•Salesforce Administrator certification
•Salesforce Platform App Builder certification
•Salesforce Platform Developer certification
•5+ years hands-on experience as Salesforce Developer
•2+ years hands-on experience as NetSuite Developer
•Expert understanding of Salesforce.com Sales & Service Cloud key concepts, including: Campaign Management, Lead Management, Opportunity Management, Territory Management & Case Management
•CPQ & Billing, Experience Cloud, and CRM Analytics experience is a major asset
•Salesforce Platform Developer II certification
•Proven business process acumen
•Proficient in Apex, JavaScript, and VisualForce
•NetSuite Application Developer Certification preferred
•Working experience of SuiteScript, SuiteFlow, SuiteTalk, and SuiteBuilder.
•Experience with SuiteCommerce is preferred.
•NetSuite Administrator and Foundation certifications are preferred.
•Experience with Financial Force Library (FLib) a major asset
•Demonstrating strong written and verbal communication
•Collaborating across multiple internal teams
•Demonstrating organization, time management, and multi-tasking skills
•Communicating with technical and non-technical audiences
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$99,000 - $106,500 a year
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
When you apply for a position, your information is processed and stored with Lever, in accordance with Lever’s Privacy Policy. We use this information to evaluate your candidacy for the posted position. We also store this information, and may use it in relation to future positions to which you apply, or which we believe may be relevant to you given your background. When we have no ongoing legitimate business need to process your information, we will either delete or anonymize it. If you have any questions about how PointClickCare uses or processes your information, or if you would like to ask to access, correct, or delete your information, please contact PointClickCare’s human resources team: [email protected]
PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
