Job description
At PointClickCare our mission is simple: to help providers deliver exceptional care. And that starts with our people. As a leading health tech company that’s founder-led and privately held, we empower our employees to push boundaries, innovate, and shape the future of healthcare.
With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, our platform serves over 30,000 provider organizations, making a real difference in millions of lives. We also reinvest a significant percentage of our revenue back into research and development, ensuring our employees have the resources to innovate and make a lasting impact. Recognized by Forbes as a top private cloud company and honored as one of Canada’s Most Admired Corporate Cultures, we offer flexibility, growth opportunities, and meaningful work.
At PointClickCare, we empower our people to be the architects of a smarter healthcare future; one that is human-first and accelerated by AI to create meaningful and lasting change. Employees harness AI as a catalyst for creativity, productivity, and thoughtful decision-making. By integrating AI tools into our daily workflows, collaboration is enhanced, outcomes are improved, and every team member has the proficiency to maximize their impact. It all starts with our hiring practices where we uncover AI expertise that complements our mission, and we continue to invest in training and development to nurture innovation throughout the employee journey.
Join us in redefining healthcare — so it doesn’t just survive, it thrives. To learn more about PointClickCare, check out Life at PointClickCare and connect with us on Glassdoor and LinkedIn.
**Travel to Office expectations**
For Remote Roles: As this role is remote, there will be in-office events that will require travel to and from the Mississauga and/or Salt Lake City office. These will include, but not limited to, onboarding, team events, semi-annual and annual team meetings.
For Hybrid Roles: As this role is Hybrid, there will be an expectation to reside within commutable distance to the office/location specified in the job listing. This will include, but not limited to, weekly/bi-weekly/monthly events in the office with your specific team. This is a requirement for this role.
The Principal AI Engineer leads the architecture and delivery of agentic AI systems across multiple products, defining technical standards and reusable patterns for reasoning, tool use, and coordinated action. This role partners with cross-functional teams to transition prototypes into secure, observable production solutions and establishes playbooks, evaluation frameworks, and platform components to accelerate adoption. Additionally, the Principal AI Engineer mentors teams and ensures alignment with Responsible AI, security, and regulatory requirements.
The team drives enterprise-wide AI enablement by defining strategy, evangelizing adoption, and delivering measurable business impact. It identifies and prioritizes high-value AI use cases, builds scalable platforms, and creates playbooks and patterns to accelerate implementation. Through innovation hubs and close collaboration with product, engineering, and operations, the team transforms prototypes into production-ready solutions. Additionally, it invests in talent development, equipping teams with the skills and tools to embed AI across the organization.
Key Responsibilities
Set the technical vision and reference architecture for agentic AI across products—defining org‑wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
Build and govern reusable platform components—model broker & multi‑model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams.
Build and govern reusable platform components—model broker & multi‑model routing, orchestration services, evaluation harnesses, prompt/versioning stores, and telemetry—to accelerate adoption across teams.
Drive cross‑functional roadmaps and integration standards with Product, Engineering, Architecture, Advanced Tech, and SaaS Ops—setting API/versioning contracts, optimizing LLM/agent cost‑performance, and mentoring engineers to raise the bar.
Qualifications
- Proven leadership shipping agentic AI at scale across multiple products, setting organization‑wide standards for reasoning loops, tool use/function calling, memory, safety, and interoperability.
- Healthcare & regulatory context: familiarity with HIPAA, ONC‑aligned practices, and clinical workflows for safe deployment in regulated environments.
- Master’s degree or higher in Artificial Intelligence.
- Evaluation leadership: establishes offline/online evaluation methodologies for agent behavior and safety, with dashboards tied to business outcomes.
- Advanced Python expertise for production systems (testing, packaging, performance profiling) and deep experience extending agent frameworks such as LangChain, LangGraph, AutoGen, CrewAI, and/or LlamaIndex.
- Model serving and cost/perf optimization: experience with model broker patterns, multi‑model routing, and serving stacks
- RAG/agent data pipeline expertise: document preprocessing (OCR/NER), chunking strategies, embeddings, vector stores, and data quality/versioning—with evaluation harnesses for quality, cost, and latency.
- Security & Responsible AI by design: hands‑on implementation of RBAC, audit logging, privacy controls, and alignment with NIST AI RMF and ONC FAVES requirements in partnership with Platform PM, Regulatory, and Security.
$156,000 - $174,000 a year
PointClickCare Benefits & Perks:
Benefits starting from Day 1!
Retirement Plan Matching
Flexible Paid Time Off
Wellness Support Programs and Resources
Parental & Caregiver Leaves
Fertility & Adoption Support
Continuous Development Support Program
Employee Assistance Program
Allyship and Inclusion Communities
Employee Recognition … and more!
It is the policy of PointClickCare to ensure equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, sexual orientation, gender identity or expression, marital or domestic/civil partnership status, disability, veteran status, genetic information, or any other basis protected by law. PointClickCare welcomes and encourages applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process. Please contact [email protected] should you require any accommodations.
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PointClickCare is committed to Information Security. By applying to this position, if hired, you commit to following our information security policies and procedures and making every effort to secure confidential and/or sensitive information.
