Senior Account Manager

Job description

What we’re building and why we’re building it.

Every month, millions of people use America’s Rewards App, earning rewards for buying brands they love – and a whole lot more. Whether shopping in the grocery aisle, grabbing a bite at the drive-through or playing a favorite mobile game, Fetch empowers consumers to live rewarded throughout their day. To date, we’ve delivered more than $1 billion in rewards and earned more than 5 million five-star reviews from happy users.

It’s not just our users who believe in Fetch: with investments from SoftBank, Univision, and Hamilton Lane, and partnerships ranging from challenger brands to Fortune 500 companies, Fetch is reshaping how brands and consumers connect in the marketplace. When you work at Fetch, you play a vital role in a platform that drives brand loyalty and creates lifelong consumers with the power of Fetch points. User and partner success are at the heart of everything we do, and we extend that same commitment to our employees.

Ranked as one of America’s Best Startup Employers by Forbes for two years in a row, Fetch fosters a people-first culture rooted in trust, accountability, and innovation. We encourage our employees to challenge ideas, think bigger, and always bring the fun to Fetch.

Fetch is an equal employment opportunity employer.

About the Role:

• The next step in evolving our shopper journey will be hiring a Senior Account Manager, QSR on our Sales Team . In this role, you’ll report to the Sr. Director, Industry on our Enterprise QSR vertical.

This is a full-time role that can be held from one of our US offices or remotely in the United States.

Role Responsibilities:

• To be a successful Senior Account Manager, QSR at Fetch, the individual will demonstrate an interest in driving revenue, meeting with existing clients virtually or in person, expanding relationships, and providing value to Fetch’s brand partners. This includes but is not limited to the following;

  • Retain and expand Fetch partners.

  • Develop and maintain strong relationships with existing clients, particularly sales and marketing leaders and C-suite executives. We’re not a product or a vendor, we’re a partner.

    • Approximately 50% of your role will be client-facing, ensuring that deliverables (including offers, communications, and analytics) meet partners’ needs and requests.
    • Prepare materials for (and often attend) quarterly business reviews and other key partner touchpoints in a manner that continuously improves the relationship between Fetch and brand partners.
    • Ensure partners have regular access to data and reporting to optimize Fetch’s share of partner budget and increase partner spending in a valuable way, driving value for our brand partners, which ultimately reduces churn.
    • Develop your influence skills; you’ll engage partners with the value Fetch brings, strategy, and vision.
    • Maintain a thorough, up-to-date familiarity and understanding with Fetch’s products and strategies that impact partner relationships; this includes clubs, marketing and communications, and more creative bespoke offerings reflective of the partner’s desires.

  • Maintain cross-functional collaboration and communications within and outside of Sales, including marketing, tech, product, and design.

    • Promote teamwork and communication on our Sales team; we’re all owners of Fetch, so a win for one is a win for all.
    • In tandem with your Team Lead, and autonomously as you start to build out your experience here, work closely with senior members of the team, along with implementation and ATSO to ensure Special Offers are likely to achieve partner objectives.
    • Leverage data from internal partners toshowour partners the value behind additional offer opportunities.
    • Partner with our internal B2B marketing team on client communications highlighting Fetch’s value and solutions.
    • Demonstrate a solid and developing understanding of marketing budget and allocation for key accounts.

Minimum Requirements:

• A successful track record of exceeding quotas and driving renewal/upsell revenue for Enterprise accounts, ideally QSR.
• 6+ years of sales-driven account management experience
• Prior work experience involving B2B sales account management within Ad Sales, Tech, Digital Media, Consumer Insights, consulting, or other relevant industries.
• Knowledge of consumer insights and marketing terminology.
• Experience consolidating complex data into data-informed stories for partners and colleagues; Utilize tools such as PowerPoint and Google Slides.
• Experience with advanced Excel. Managing and synthesizing large data sets, managing advanced functions such as filters, formulas, pivot tables, etc.
• Possess strong negotiation skills and agility in objection handling, rejection, and managing ambiguity.
• Experience with Salesforce functions and dashboards
• Exceptional written email communication skills to manage and operationalize large-scale projects across multiple teams and stakeholders.
• Able to travel when necessary for sales meetings, client presentations, etc.
• Comfortable with autonomy, resourcefulness, and flexibility in a fast-paced environment.

Compensation:

• At Fetch, we offer competitive compensation packages to the exceptional folks we hire. The on-target earnings range for this position is $108,000-$144,000. (This does not include accelerators or sales plan incentive funds, which employees may also be eligible for). We also offer all employees equity in Fetch, so that everyone can benefit from Fetch’s growth. Discover our benefits and how our employees live rewarded at https://fetch.com/careers .

At Fetch, we’ll give you the tools to feel healthy, happy and secure through:

• Equity: We also offer employees equity in Fetch, so that everyone can benefit from Fetch’s growth.
• 401k Match: Dollar-for-dollar match up to 4%.
• Benefits for humans and pets: We offer comprehensive medical, dental and vision plans for everyone including your pets.
• Continuing Education: Fetch provides ten thousand per year in education reimbursement.
• Employee Resource Groups: Take part in employee-led groups that are centered around fostering a diverse and inclusive workplace through events, dialogue and advocacy. The ERGs participate in our Inclusion Council with members of executive leadership.
• Paid Time Off: On top of our flexible PTO, Fetch observes 9 paid holidays, including Juneteenth and Indigenous People’s Day, as well as our year-end week-long break.
• Robust Leave Policies: 20 weeks of paid parental leave for primary caregivers, 14 weeks for secondary caregivers, and a flexible return to work schedule.
• Calvin Care Cash: Employees who are welcoming new family members will also receive a one time $2,000 incentive to assist employees with covering the cost of childcare, clothing, diapers and much more!
• Flexible Work Environment: Collaborate with your team in one of our stunning offices in Madison, Birmingham, or Chicago. Or you can work fully remotely from anywhere in the US. We’ll ensure you are equally equipped with the hardware and software you need to get your job done in the comfort of your home.

Fetch is an equal opportunity employer that embraces diversity, inclusion, and respect for all individuals. We do not discriminate on the basis of race, color, religion, gender, gender identity or expression, sexual orientation, age, national origin, marital status, veteran status, disability, or any other characteristic protected by applicable law. Our commitment to inclusivity ensures that everyone is treated with dignity and has the opportunity to succeed based on their talent, skills, and potential.