Job description
As a Senior Account Manager for Payer Relations, you are a highly motivated individual driven by providing best-in-class client experience for your customers. You are an experienced business professional with account management acumen and strong decision making, analytical, and organizational skills. You relish operating in a complex, client-facing environment, and value working cross-functionally to deliver innovative client-focused solutions.
Reporting to the Senior Director of Payer Relations, the Senior Account Manager will play a key role in delivering an industry-leading customer experience to our key health plan clients, while supporting business growth and enhancing network management efficiencies. The Senior Account Manager oversees strategic client relationships, representing the Voice of the Client as the liaison for all customer needs, working alongside the Company’s senior leaders to develop and implement winning strategies for success.
SALARY: $85,000/annually
JOB QUALIFICATIONS: KNOWLEDGE/SKILLS/ABILITIES
The Senior Account Manager, Payer Relations’ responsibilities include but are not limited to:
- Successfully develop and manage strategic relationships with health plan executives for a portfolio of 2-4 multi-million dollar accounts
- Cultivate client relationships through a collaborative and consultative account management approach, serving as a subject matter expert in DMEPOS and Integra’s offerings
- Work closely with Analytics to conduct data analysis to identify opportunities for savings initiatives and program strategies
- Work closely with Operations leadership to identify and support business process optimization for continued operational excellence
- Cross-functionally lead client-focused project initiatives (Data, Pricing, Customer Service, Claims, and IT)
- Own the proactive management, performance, and retention of each of your accounts
- Manage and oversee client business reviews with client leadership on a mutually agreed-upon operating cadence (quarterly, bi-annually, annually)
- Hold regular client touchpoint meetings to discuss and resolve operational issues
- Oversee and ensure flawless delivery of Service Level/Performance Guarantees
- Manage a team of Account Specialists to ensure timely resolution of escalations
- Prepare utilization and financial reports for both internal and external use
- Serve as a thought leader by identifying and highlighting market trends that may impact client strategies
- Excellent communication and presentation skills with the ability to effectively collaborate with senior level executives
- Ability to prioritize multiple responsibilities, balancing client deliverables on multiple projects as well as internal obligations
- Ability to operate with autonomy, but the sensibility to value and leverage the skills and knowledge of your team and internal partners
- Serve as senior mentor providing insights and best practices to members of the Payer Relations team
What will you learn in the first 6 months?
In your first 6 months you will learn about the nuances of DMEPOS Benefit Management along with Integra’s systems and operational processes, establish relationships with your clients and Integra colleagues, and collaborate daily with stakeholders to best support the healthcare needs of health plan members.
What will you achieve in 12 months?
Within your first 12 months working at Integra, you will have become a trusted partner and liaison for your clients, advocating for their members’ needs while managing a multi-million-dollar account portfolio.
EDUCATION: Bachelor’s degree or equivalent experience
EXPERIENCE:
- Minimum 5+ years of account management experience in healthcare, preferably health plan or BPO experience
- Experience with government sponsored managed care programs preferred
- Excellent interpersonal and communication (written and oral) skills
- Self-starter with the ability to work independently in a remote environment
- Demonstrated PowerPoint and presentation proficiency
- Strong familiarity with Excel and data analysis
- Experience with Salesforce or a similar CRM
- Potential for occasional travel
Benefits Offered
- Competitive compensation and annual bonus program
- 401(k) retirement program with company match
- Company-paid life insurance
- Company-paid short term disability coverage (location restrictions may apply)
- Medical, Vision, and Dental benefits
- Paid Time Off (PTO)
- Paid Parental Leave
- Sick Time
- Paid company holidays and floating holidays
- Quarterly company-sponsored events
- Health and wellness programs
- Career development opportunities
Remote Opportunities
We are actively seeking new colleagues in: Arizona, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Kentucky, Massachusetts, Michigan, North Carolina, New Jersey, New York, Ohio, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Vermont, and Washington.
Our Story
Founded in 2005, Integra Partners is a leading national durable medical equipment, prosthetic, and orthotic supplies (DMEPOS) network administrator. Our mission is to improve the quality of life for the communities we serve by reimagining access to in-home healthcare. We connect Payers, Providers, and Members through innovative technology and streamlined workflows affording Members access to top local Providers and culturally competent care. By focusing on transparency, accountability, and adaptability, we help deliver better health outcomes and more efficient management of complex healthcare benefits. Integra Partners is a wholly owned subsidiary of Point32Health.
With a location in Michigan plus a remote workforce across the United States, Integra has a culture focused on collaboration, teamwork, and our values: One Team, Drive Results, Push the Boundaries, Value Others, and Build Community. We’re looking for energetic, talented, and dedicated individuals to join our team. See what opportunities we have available; there may be a role for you to engage in a challenging yet rewarding career in healthcare. We look forward to learning more about you.
Integra Partners is an equal opportunity employer. We are committed to providing reasonable accommodations and will work with you to meet your needs. If you are a person with a disability and require assistance during the application process, please don’t hesitate to reach out. We celebrate our inclusive work environment and welcome members of all backgrounds and perspectives.
