Job description
Company Description
Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to accomplish their financial goals and help them save time and money.
We operate across a range of markets, from financial services to healthcare, automotive, agribusiness, insurance, and many more industry segments.
We invest in people and new advanced technologies to unlock the power of data. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 22,500 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.
Job Description
At Experian Insurance Services, we’re transforming how people shop for home and auto insurance—combining smart tech, data, and human connection to make the process simple and transparent. If you’re passionate about helping consumers make better financial decisions, we’d love to meet you.
You’ll support customers by chat, email, and phone—answering questions, updating policies, and guiding them through their insurance options. You’ll aim to resolve issues in the first interaction and deliver an experience every time. This is a fully remote position, so a reliable internet connection and quiet workspace are necessary . You’ll report to the Account Manager Supervisor.
What You’ll Be Doing
- Manage customer accounts for personal insurance policies, including renewals, rewrites, and additions.
- Communicate with clients through multiple channels—phone, email, chat, and text—to ensure efficient service.
- Use multiple insurance systems to access and manage policy information.
- Provide consultative guidance on insurance products, helping customers understand their options and make informed decisions based on their needs.
- Cross-sell additional lines of business (e.g., auto, home, and umbrella) by identifying opportunities to enhance coverage.
- Assist third parties (such as mortgage companies or lienholders) with policy documentation and changes.
- Collaborate with other teams to provide a seamless and positive customer experience.
- Stay current on industry trends and regulations to better serve clients and maintain compliance.
- Participate in ongoing training to improve your knowledge.
- Contributing to a fun, collaborative team environment where customer focus and teamwork are top priorities.
Qualifications
WHAT YOUR BACKGROUND LOOKS LIKE:
- Five (5+) plus yeas of experience in sales or call center environment with empathy to client needs.
- Active Property & Casualty insurance license with 1 year of insurance industry experience.
- Experience using multiple insurance systems.
- Organize customer accounts and documentation.
- Familiarity with personal insurance products, industry trends, and regulatory requirements.
- A consultative and empathetic approach to client interactions.
- Represent Experian Insurance Services with integrity and reliability.
- Comfortable working in an environment that is adjusting to evolving processes and customer needs.
- Work Schedule: Availability to work Monday through Friday between 8:30 AM – 5:00 PM MST.
Additional Information
Benefits/Perks:
- Great compensation package including uncapped commission
- Core benefits including medical, dental, vision, and matching 401K
- Flexible work environment, ability to work remote, hybrid or in-office
- Flexible time off including volunteer time off, vacation, sick and 12-paid holidays
Our uniqueness is that we celebrate yours. Experian’s culture and people are important differentiators. We take our people agenda very seriously and focus on what matters; DEI, work/life balance, development, authenticity, collaboration, wellness, reward & recognition, volunteering… the list goes on. Experian’s people first approach is award-winning; World’s Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ in 24 countries, and Glassdoor Best Places to Work 2024 to name a few. Check out Experian Life on social or our Careers Site to understand why.
Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related experience, and education. You will be also eligible for a variable pay opportunity.
Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. Innovation is an important part of Experian’s DNA and practices, and our inclusive workforce allows everyone to succeed and bring their whole self to work. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.
#LI-Remote
This is a remote position.
