Job description
Company Description
We are a Digital Product Engineering company that is scaling in a big way! We build products, services, and experiences that inspire, excite, and delight. We work at scale — across all devices and digital mediums, and our people exist everywhere in the world (18000+ experts across 37 countries, to be exact). Our work culture is dynamic and non-hierarchical. We are looking for great new colleagues. That is where you come in!
Job Description
We are seeking a Principal Consultant for Ayla for an Enterprise Architecture consultancy engagement.
Key Responsibilities:
- Perform as Senior Business Analyst in the Enterprise Architecture engagements with international clients.
- Lead end-to-end business analysis for hospitality projects involving PMS, POS, CRM, OTA integrations, loyalty systems, and mobile/web guest experience platforms.
- Gather and document detailed business, functional, and non-functional requirements from stakeholders including operations, marketing, sales, and IT teams.
- Conduct gap analysis, process mapping (As-Is & To-Be), and root cause analysis to identify opportunities for operational improvements.
- Collaborate with product managers, solution architects, and UX/UI teams to translate business needs into system designs and product features.
- Support system implementation, data migration, and user acceptance testing (UAT) across multiple hospitality systems.
- Define and monitor key performance indicators (KPIs) for service delivery and customer satisfaction.
- Facilitate workshops, requirement-gathering sessions, and stakeholder interviews.
- Manage stakeholder expectations and ensure alignment between business needs and technical solutions.
- Act as a subject matter expert (SME) for hospitality platforms, industry best practices, and compliance standards.
- Prepare business cases, cost-benefit analysis, and feasibility studies for new initiatives.
- Produce high quality artifacts and consulting deliverables for CXO level stakeholders.
Qualifications
- Experience as a Business Analyst, preferably in the hospitality industry.
- Strong domain expertise in hospitality industry operations.
- Excellent communication, stakeholder management, and documentation skills.
- High level of English and Spanish / Arabic language.
Additional Information
Dynamic team and exciting projects: Work on challenging and impactful projects with a collaborative team.
Remote-first culture: We embrace flexibility with remote work and offer modern offices in central locations for those who prefer an in-office experience.
Cutting-edge technology: Access to high-tech equipment to support your work.
MyN Employee Participation Program – Nagarro: Join a program that allows you to have a stake in the company’s success.
Development opportunities: Attractive career growth and internal promotion opportunities.
Flexible renumeration: A compensation system that allows employees to choose from a variety of benefits
