Senior Business Operations Manager

Job description

At Braze, we have found our people. We’re a genuinely approachable, exceptionally kind, and intensely passionate crew.

We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity – inside and outside our organization.

To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success.

Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture.

If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can’t wait to meet you.

WHAT YOU’LL DO

This Business Operations Manager will play a critical role in supporting and driving Braze’s global expansion efforts. The ideal candidate will possess strong analytical skills, a strategic mindset, and a passion for driving results in a fast-paced environment.

• Collaborate with senior leadership to define and execute the global expansion strategy, taking strategic projects from conception through to execution and impact.
• Lead strategic planning, including supporting market research, analyzing past and potential expansions, and developing investment plans for hiring and scaling.

Drive go-to-market strategies by aligning teams across pricing, packaging, and partnerships to develop launch plans and optimize market entry.

• Support legal and regulatory alignment for new markets, ensuring compliance with data residency and other requirements.
• Provide market entry support by guiding operational setup and equipping ground teams with the necessary tools and insights for success through effective localization and enablement strategies.
• Collaborate with talent acquisition to support regional hiring, transfers, and onboarding processes.
• Drive operational readiness for office launches and facilitate smooth transitions to business-as-usual operations.
• Ensure key stakeholders are informed and aligned throughout the expansion process, fostering effective communication and collaboration.
• Provide end-to-end project management for global expansion initiatives, including stakeholder management, setting and monitoring of project milestones, data collection, and final delivery.
• Hold stakeholders accountable to processes and procedures while keeping documentation updated.
• Collaborate effectively with colleagues across the organization, and focus on achieving results quickly and efficiently.

WHO YOU ARE

• Proactive and autonomous: Take meaningful responsibility and initiative for shaping and executing our strategy with limited oversight.
• Structured in thinking and approach: Develop and leverage frameworks to help structure the team’s thinking, facilitate alignment across various stakeholders, and identify ⁸⁰⁄₂₀ opportunities to reach insightful, actionable answers without analysis overload.
• An expert at prioritization: Experience (and an enjoyment of!) balancing numerous priorities and demands.
• Team-oriented: Energized by teamwork and skilled in cross-functional collaboration.
• High-energy with a positive attitude: Motivated to work hard and drive results in a fast-paced environment.
• Operations, program management or project management experience in SaaS highly preferred.
• Experience with global expansion strategies is a plus.

WHAT WE OFFER

Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here . More details on benefits plans will be provided if you receive an offer of employment.

From offering comprehensive benefits to fostering hybrid ways of working, we’ve got you covered so you can prioritize work-life harmony. Braze offers benefits such as:

• Competitive compensation that may include equity
• Retirement and Employee Stock Purchase Plans
• Flexible paid time off
• Comprehensive benefit plans covering medical, dental, vision, life, and disability
• Family services that include fertility benefits and equal paid parental leave
• Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend
• A curated in-office employee experience, designed to foster community, team connections, and innovation
• Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching
• Employee Resource Groups that provide supportive communities within Braze
• Collaborative, transparent, and fun culture recognized as a Great Place to Work®

ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging.™ Braze allows any marketer to collect and take action on any amount of data from any source, so they can creatively engage with customers in real time, across channels from one platform. From cross-channel messaging and journey orchestration to Al-powered experimentation and optimization, Braze enables companies to build and maintain absolutely engaging relationships with their customers that foster growth and loyalty.

Braze is proudly certified as a Great Place to Work® in the U.S., the UK, Australia, and Singapore. In 2025, we were recognized as one of Built In’s Best Places to Work. In 2024, we were included in U.S. News & World Report’s Best Companies to Work For (Top 10%) and recognized in Great Place to Work’s Fortune Best Medium Workplaces, Fortune Best Workplaces in Technology, Fortune Best Workplaces for Parents, and Fortune Best Workplaces for Women.

Additionally, we were featured in Great Place to Work UK’s Best Workplaces, Best Workplaces in Europe, Best Workplaces for Development, Best Workplaces for Wellbeing, Best Workplaces for Women, and Best Workplaces in Technology.

You’ll find many of us at headquarters in New York City or around the world in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, Singapore, São Paulo, Seoul, Sydney and Tokyo – not to mention our employees in nearly 50 remote locations.

BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER

At Braze, we strive to create equitable growth and opportunities inside and outside the organization.

Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We’re committed to offering all candidates a fair, accessible, and inclusive experience – regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you.

We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we’d love to meet you.

Please see our Candidate Privacy Policy for more information on how Braze processes your personal information during the recruitment process and, if applicable based on your location, how you can exercise any privacy rights.