Job description
Join Vonage and help us innovate cloud communications for businesses worldwide!
Why this role matters:
The Senior Carrier Operations Analyst will be working closely with the other members of the team, owning the hands-on execution of compliance obligations related to voice, messaging and number registration. You’ll manage regulatory and MNO engagements, monitor industry trends and ensure operational compliance is maintained across carrier operations and the wider company.
Your key responsibilities:
Direct engagement with MNOs and regulators for compliance submissions and inquiries (e.g. KYC/KYB uploads, SID validations)
Drive registration with regulatory authorities and certification bodies across multiple markets
Maintain and administer regulatory accounts/portals (e.g. Irish ComReg, APNF, ACMA)
Respond to operational compliance requests from Sales and Carrier Relations (e.g. provide evidence of regulatory status, customer-specific documentation)
Prepare and submit ongoing reports (e.g. traffic compliance, fraud monitoring, license updates)
Maintain and audit compliance documentation repositories (e.g. license and registration archives)
Monitor ticket queues (e.g., JIRA) for incoming compliance tasks and triage/escalate accordingly
Track recurring regulatory activities and escalate trends or market risks to Product and Leadership
Coordinate registration of new numbers or sender IDs in carrier-specific portals within time-sensitive SLAs
Stay on top of STIR/SHAKEN, CLI authentication, SID protection rules and fraud regulation updates
Identify risks or inefficiencies in operational workflows and recommend remediation
What you’ll bring
5+ years experience in telecom operations, number management or carrier relations
Deep understanding of KYC/KYB, regulatory registration and telecom compliance protocols
Experience with RCS, short codes, TFNs and global messaging/voice markets
Familiarity with industry regulations (e.g., OFCOM, ACMA, JUSA, etc.)
Strong documentation and portal management skills
Experience in ticketing systems (JIRA) and collaboration tools (Confluence, Slack, etc.)
Comfortable working across cross-functional teams in a regulated environment
How you’ll benefit:
- Unlimited Discretionary Time Off
- Private Medical Insurance with the option to add dependents at your own cost
- Multisport Gym Membership
- Educational Assistance Reimbursement Program
- Polish Language Classes for non-native speakers
- Lunch and Learn Sessions
- Opportunity to be reimbursed for conferences, trainings, and other events consistent with the area of work aimed at personal development
- Three Paid Volunteer Days a Year
- Reimbursement for the costs of prescription glasses
- Maternity and Paternity Leave
#LI-WW1
#LI-WW1
There’s no perfect candidate. You don’t need all the preferred qualifications to make a valuable impact on our team. Our employees and customers come from diverse backgrounds, so if you’re passionate about what you could achieve at Vonage, we’d love to hear from you.
Who we are:
Vonage is a global cloud communications leader. And your talent will further help brands - such as Airbnb, Viber, WhatsApp, and Snapchat - accelerate their digital transformation through our fully programmable-based unified communications, contact center solutions, and communications APIs. Ready to innovate? Then join us today.
Note: The purpose of this profile is to provide a general summary of essential responsibilities for the position and is not meant as an exhaustive list. Assignments may differ for individuals within the same role based on business conditions, departmental need or geographic location.
