Job description
We’re transforming the grocery industry
At Instacart, we invite the world to share love through food because we believe everyone should have access to the food they love and more time to enjoy it together. Where others see a simple need for grocery delivery, we see exciting complexity and endless opportunity to serve the varied needs of our community. We work to deliver an essential service that customers rely on to get their groceries and household goods, while also offering safe and flexible earnings opportunities to Instacart Personal Shoppers.
Instacart has become a lifeline for millions of people, and we’re building the team to help push our shopping cart forward. If you’re ready to do the best work of your life, come join our table.
Instacart is a Flex First team
There’s no one-size fits all approach to how we do our best work. Our employees have the flexibility to choose where they do their best work—whether it’s from home, an office, or your favorite coffee shop—while staying connected and building community through regular in-person events. Learn more about our flexible approach to where we work.
Overview
About the Role
As a CPQ Solution Architect, you will be at the heart of transforming our Salesforce CPQ (Configure, Price, Quote) system into an advanced, scalable solution that serves the needs of multiple stakeholders, including Sales, Deal Desk, Billing, and Finance teams. This role requires gaining a deep understanding of our current CPQ implementation, to then identify gaps and inefficiencies, and design new systems that enhance the efficiency, accuracy, and scalability of our processes. Your work will serve as the foundation for seamless integrations and scalable revenue operations.
If you’re innovative, strategic, and passionate about creating solutions that work for a variety of business needs, this role offers an exciting opportunity to make a significant organizational impact.
About the Team
This role is part of the Business Systems Team, a dedicated group tasked with supporting and evolving Salesforce Sales processes. This team works cross-functionally to ensure that Salesforce CPQ and Revenue Cloud solutions align with enterprise goals, integrate seamlessly with other tools, and deliver a cohesive experience for all stakeholders. As a key member of this team, you’ll have the unique opportunity to drive transformations while collaborating with highly skilled professionals in a supportive environment.
About the Job
Architecting Salesforce CPQ and Revenue Cloud Solutions:
- Design, implement, and optimize scalable Salesforce CPQ and Revenue Cloud solutions to meet complex business requirements.
- Build innovative dynamic pricing, subscription management, and revenue-recognition models using Revenue Cloud functionalities.
- Enhance the CPQ system with features like billing, renewals, and advanced invoicing to align with organizational goals.
Integration Expertise:
- Architect, lead, and build integrations between Salesforce CPQ/Revenue Cloud solutions and CLM platforms (e.g., Conga CLM, DocuSign Contract Management).
- Design and execute seamless integrations with ERP systems (e.g., SAP, Oracle ERP, or Microsoft Dynamics) to enable unified end-to-end business processes.
- Ensure data consistency and seamless workflows across Salesforce, CLM, ERP, and other systems through robust integration designs.
Revenue Process Optimization:
- Collaborate with cross-functional teams, including Finance and Sales, to implement Revenue Cloud features such as invoicing, tax calculation, and contract renewals.
- Automate subscription lifecycle management using advanced workflows, improving operational efficiency.
- Develop and optimize processes for revenue recognition and billing across the organization.
Technical Leadership:
- Provide strategic and hands-on technical guidance to Salesforce development teams, ensuring the adoption of best practices.
- Oversee architectural designs to ensure scalability, security, and compliance standards are met.
- Collaborate with key stakeholders to align Salesforce CPQ/Revenue Cloud solutions with critical business objectives.
Compliance and Governance:
- Implement robust governance frameworks, including security protocols, roles, and permissions, for sensitive data.
- Ensure all solutions meet organizational policies and legal compliance, including accounting and revenue recognition standards.
About You
Minimum Qualifications
Experience
- 8+ years of Salesforce experience with at least 4 years focused on CPQ and Revenue Cloud.
- Proven success in leading the implementation and scaling of Salesforce Revenue Cloud solutions, including advanced invoicing, subscription management, and contract renewals.
- Extensive experience integrating Salesforce CPQ/Revenue Cloud with ERP and CLM platforms.
Technical Expertise
- Advanced knowledge of Salesforce CPQ features, including price rules, discount models, product catalogs, quote generation, and approval workflows.
- Comprehensive understanding of Revenue Cloud capabilities, such as Billing, Sales Agreements, Payment Schedules, and Revenue Recognition.
- Hands-on expertise in Salesforce development tools, including Apex, Visualforce, Lightning Web Components, and Flows.
- Experience with integration tools like MuleSoft, Dell Boomi, or Salesforce REST/SOAP APIs.
Certifications
- Salesforce Sales Cloud Consultant Certification (required).
- Salesforce Certified CPQ Specialist (required).
- Salesforce Billing Specialist or Revenue Cloud Accreditation (preferred).
- Architect-level certifications, such as Salesforce Application Architect or System Architect (preferred).
Soft Skills
- Strong communication and interpersonal skills; ability to collaborate effectively with Sales, Finance, Legal, and IT teams.
- Strategic problem-solving and analytical thinking skills, with the ability to manage complex technical challenges.
- Proven ability to handle multiple priorities and thrive in a fast-paced environment.
Preferred Qualifications
- Advanced familiarity with ERP platforms like SAP or Oracle ERP.
- Experience implementing Revenue Cloud features for industries like SaaS, Telecom, or Manufacturing.
- Knowledge of Agile development methodologies and tools like Jira or Trello.
Instacart provides highly market-competitive compensation and benefits in each location where our employees work. This role is remote and the base pay range for a successful candidate is dependent on their permanent work location. Please review our Flex First remote work policy here. Currently, we are only hiring in the following provinces: Ontario, Alberta, British Columbia, and Nova Scotia.
Offers may vary based on many factors, such as candidate experience and skills required for the role. Additionally, this role is eligible for a new hire equity grant as well as annual refresh grants. Please read more about our benefits offerings here.
For Canadian based candidates, the base pay ranges for a successful candidate are listed below.
CAN
$130,000—$144,000 CAD
