Summary
Join Vercel as a Senior Customer Success Engineer and help establish our reputation as a company that is exceptional at helping its customers meet their goals throughout all parts of the customer journey while engineering solutions to constantly improve the customer experience.
Requirements
- You lead by example and provide feedback to mentor other members of the team
- You have frontend development experience with Next.js
- You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS. You can explain this clearly to others
- You enjoy engineering solutions to resolve root causes of recurring problems
- You are experienced with incident management and procedural communication
- You possess exceptional communication skills
- You are comfortable working with a fully remote, globally distributed team
- You have a passion to deliver a customer experience second to none
- Availability to work within a weekend and on-call rota
- 3+ years experience in a highly technical support role
Responsibilities
- Solving interesting cases for Vercel customers
- Troubleshooting customer issues alongside our engineering team
- Working with other Vercel teams to provide advice and assistance, both internally and externally
- Developing and improving internal tools alongside engineering
- Specializing in a few product areas and owning that within the team
- Improving existing, and identifying new, internal documentation, processes and policies
- Assisting Customer Success Managers with Enterprise requests
Preferred Qualifications
- Have experience supporting backend runtime environments, especially Node.js
- Have experience with CDNs and a good understanding of caching techniques
- Work with monorepos and/or custom, complex CI/CD pipelines
- Prefer to work a Saturday to Wednesday or Wednesday to Sunday schedule
Benefits
- Great compensation package and stock options
- Inclusive Healthcare Package
- Learn and Grow - we provide mentorship and send you to events that help you build your network and skills
- Flexible Time Off - Flexible vacation policy with a recommended 4-weeks per year, and paid holidays
- Remote Friendly - Work with teammates from different time zones across the globe
- We will provide you the gear you need to do your role, and a WFH budget for you to outfit your space as needed
