Summary
Join Imagine.io as a Senior Customer Success Manager to lead the customer success department, drive product adoption and growth through gross renewals and net retention improvements.
Requirements
- 4+ years of client service experience required
- 2+ years of home furnishings or interior design industry experience is an added advantage
- 2+ years of management experience required
- Experience growing and scaling a customer success team required
- Experience building new operational processes required
- Experience driving customer experience strategy development required
Responsibilities
- Lead a growing, global customer service team
- Adopt systems and procedures to ensure continuous improvement
- Define and track performance metrics for customer success
- Create internal systems and procedures to manage growth
- Build and maintain strong, long-lasting client relationships
- Contact clients on a regular basis to review business needs
- Renew existing subscriptions
- Identify opportunities to increase customer profitability
- Work with sales team to deliver maximum customer retention and revenue
- Upsell services to existing clients
- Prepare reports on account status
Benefits
- Competitive salary and commission structure
- Comprehensive benefits package, including health and dental
- Opportunity for growth and advancement within a dynamic and innovative company
- Collaborative and supportive work environment
