Job description
Smartsheet is a tech company with a human story to tell. We’re here to empower teams to manage projects, automate workflows, and rapidly build new secure solutions, using simple no-code tools. We’re revolutionaries – so for us changing the way the world works is all in a day’s work.
Smartsheet is seeking a Senior Data Scientist to drive growth and customer retention through Applied AI and advanced analytics. With thousands of subscribing organizations and millions of users, you will have the opportunity to make a meaningful impact by leveraging data science to drive Sales, Customer Success, and Monetization strategies. You are curious, have strong data science and machine learning skills and the ability to communicate key insights effectively. You will work primarily with Go to Market Teams and will be a part of Smartsheet’s Data Science & Business Intelligence team.
This full-time position reports to the Sr. Director of Data Science & BI and can be located in our Bellevue, WA office, or you may work remotely from anywhere in the US where Smartsheet is a registered employer.
You Will:
- Partner with Sales and Customer Success teams, understand their goals, and execute on opportunities to draw relevant insights and drive tangible impact
- Develop and implement machine learning based Cross-sell/Upsell models and Product Recommender models to drive Sales & Monetization
- Build and deploy predictive models for Customer Churn and identify proactive churn risk prediction signals to drive retention
- Drive the full analytics lifecycle from understanding the business objective, analyzing the data to developing automated reporting and visualizations
- Collaborate with cross-functional teams to integrate data science solutions into business processes
- Effectively present analysis to both technical and non-technical audiences and give data-based recommendations to encourage data-driven decisions
- Drive a data culture within the Go To Market teams
You Have:
- Bachelor’s degree and 8+ years of experience (or 10+ years of experience)
- Extensive knowledge and practical experience in several of the following areas: Applied AI, machine learning, statistics, propensity modeling, churn prediction and recommender systems
- Proficient analytical skills for problem solving; can perform descriptive analysis, diagnostic analysis, predictive analysis and prescriptive analysis.
- Strong programming skills in Python or R
- Proficient in SQL and skilled in visualization tools (ex. Tableau)
- Strong track record of forming effective cross-functional partnerships
- Experience using data to meaningfully impact Sales & Customer Success strategy execution
- Experience communicating analysis clearly to others
- Ability to research and learn new technologies, tools, and methodologies
- Ability to thrive in a dynamic environment, find opportunities and execute in both independent and collaborative environments
- As a senior member of the data science team help mentor and help grow members of the team
Current US Perks & Benefits:
- HSA, 100% employer-paid premiums, or Buy-up medical/vision and dental coverage options for full-time employees
- 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay)
- Monthly stipend to support your work and productivity
- Flexible Time Away Program, plus Sick Time Off
- US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans
- US employees receive 12 paid holidays per year
- Up to 24 weeks of Parental Leave
- Personal paid Volunteer Day to support our community
- Opportunities for professional growth and development including access to Udemy online courses
- Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account
- Teleworking options from any registered location in the U.S. (role specific)
Smartsheet provides a competitive base salary range for roles that may be hired in different geographic areas we are licensed to operate our business from. Actual compensation is determined by several factors including, but not limited to, level of professional, educational experience, skills, and specific candidate location. In addition, this role will be eligible for a market competitive incentive opportunity.
US Base Salary Pay Range
$135,000—$180,000 USD
Get to Know Us:
At Smartsheet, we’ve created a place where everyone is welcome — people from all over the world, all backgrounds, all ages, all colors, and all beliefs working side by side. Here, everyone can make a difference and empower others to do the same. You’re encouraged to apply even if your experience doesn’t precisely match our job description—if your career path has been nontraditional, that will set you apart. At Smartsheet, we empower everyone, everywhere to change the way the world works—join us!
Equal Opportunity Employer:
Smartsheet is an Equal Opportunity (EEO) employer committed to fostering an inclusive environment with the best employees. It is our policy to provide equal employment opportunities to all qualified applicants in accordance with applicable laws in the US, UK, Australia, Germany, Costa Rica, Japan, and Bulgaria. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information.
If there are preparations we can make to help ensure you have a comfortable and positive interview experience, please let us know.
#LI-Remote
