Job description
Mercury is building a whole stack of financial tools for startups. We work hard to create dashboards with thought and simplicity. You can check out our demo dashboard at demo.mercury.com.
Underneath all of our products is a massive web of partners that users don’t see, that require significant product and process investment. That’s where the Financial Partnerships team comes in. The Financial Partnership team maintains our external relationships and streamlines our collective workflows to keep customers, partners, and Mercury employees happy.
As a Senior Partnerships Manager, you’ll manage our portfolio of strategic financial partners who enable us to provide products and services to our customers. Your main priority will be growing our current partnerships and ensuring all integrations and escalations are managed appropriately. You should be a creative problem solver that thinks of new ways to solve partner and product problems, and is able to drive progress and change with cross functional teams through communication and collaboration. On a daily basis you will manage both the tactical and operational needs of our largest partners, as well as the overarching strategy as we continue to scale.
You’ll also be responsible for building out our network of potential partners - this will include a mix of operations, product thinking, and relationship building. You should be an expert at networking, evaluating partners, and developing a partner strategy. You will work within a complex ecosystem of internal and external partners to quickly identify issues, define solutions, and communicate across teams. You will collaborate with product development with insights into the constraints and capabilities of our partners. You will build and foster excellent relationships with our partners as an account manager would do for their top clients.
Secure, reliable, thoughtful, and (perhaps) magical, is how a user should describe banking* on Mercury. Your job is to build and maintain a team that ensures our partners can live up to this description.
*Mercury is a financial technology company, not a bank. Banking services provided by Choice Financial Group, Column N.A., and Evolve Bank & Trust, Members FDIC.
You will:
- Manage a portfolio of strategic financial and payments partnerships
- Be the driving force behind building Mercury’s network of financial relationships
- Sell the impact and value of being a partner to Mercury, while negotiating the best returns/outcomes for Mercury
- Be the internal expert on the payments, card issuance, and B2B ecosystem and build our knowledge base on how this system works
- Work closely with Legal and Finance to negotiate new contracts with our card issuance partners and help manage revenue
- Manage new partner selection, ecosystem expansion, and product innovation
- Unblock internal teams wherever possible and advocate for Mercury’s roadmap to drive efficiency for internal teams
- Manage partnership strategy and executive engagement
- Clearly communicate the compliance, regulatory, and technical products of Mercury accurately in order to liaison between product teams and win over external partners
You should:
- Have 6+ years of relevant banking/payment operations experience and 4+ years of card issuance experience, ideally as a strategic partnership manager
- Be a strong partnership leader who enjoys growing your partnerships and exploring new innovative ways of working together
- Be an excellent communicator both internally and externally and a highly organized project manager
- Ability to manage partnerships both tactically and strategically
- Consistently exercise empathy
- Have a strong product sense
- Be an excellent negotiator and expertise in navigating strategic deals
- Be technically inclined or comfortable enough with technical concepts to interface between technical teams inside and outside of Mercury.
- Stay calm and collected while working on ten things at once
- Exercise creativity while working within difficult constraints
- Think of our customers first, always approaching problems from our customer perspective
- Be able to simplify complex systems and problems into manageable steps and document them accordingly
The total rewards package at Mercury includes base salary, equity (stock options), and benefits.
Our salary and equity ranges are highly competitive within the SaaS and fintech industry and are updated regularly using the most reliable compensation survey data for our industry. New hire offers are made based on a candidate’s experience, expertise, geographic location, and internal pay equity relative to peers.
Our target new hire base salary ranges for this role are the following:
- US employees in New York City, Seattle, Los Angeles or San Francisco: $171,000 - $213,700
- US employees outside of New York City, Seattle, Los Angeles or San Francisco: $153,900 - $192,300
- Canadian employees (any location): CAD 161,600 - 201,900
Mercury values diversity & belonging and is proud to be an Equal Employment Opportunity employer. All individuals seeking employment at Mercury are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, sexual orientation, or any other legally protected characteristic. We are committed to providing reasonable accommodations throughout the recruitment process for applicants with disabilities or special needs. If you need assistance, or an accommodation, please let your recruiter know once you are contacted about a role.
We use Covey as part of our hiring and / or promotional process for jobs in NYC and certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on January 22, 2024. Please see the independent bias audit report covering our use of Covey here.
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