Job description
YOUR MISSION:
We are seeking a highly skilled and motivated Senior IS&T Governance Partner (Information Security and Technology) to join our team. This role is pivotal in managing information security risks, ensuring compliance with industry standards, and monitoring the continuous development of our security and compliance operations. The ideal candidate will possess a strong technical background, experience in contributing to and supporting teams in the preparation for audits, and excellent stakeholder management skills, along with the ability to translate complex compliance requirements into actionable tasks and monitor their progress to achieve given timelines.
IN THIS ROLE YOU WILL:
- Develop and provide technical and security expertise for the development of Parloa’s information security risk management and related compliance operations
- Proficiency in audit frameworks and standards (ISO27001, SOC II, PCI-DSS, HIPAA, BSI C5, TISAX).
- Strong experience in information security risk management and technical compliance
- Knowledge of GDPR, with additional understanding of EU AI Act and DORA considered a plus.
- Certifications in the fields of information security and audit, such as CISA, CISSP, are advantageous.
- Stakeholder Management and collaboration with Product development teams
- Implement cutting-edge industry best practices in our policies and processes
- Project Leading / Management Skills - Contract reviews to also understand Parloa’s obligations towards customers, translate these into action items, assign these to the stakeholders, and monitor their execution continuously and document these
- Monitoring our system health by collecting the data of incidents, risks, vulnerabilities, threats, system performance, outages, and open / closed corrective action plans.
WHAT YOU BRING TO THE TABLE:
- 5+ years of experience in Governance Info. Sec. field.
- Proficiency in German (C1 level) for handling legal texts, communication with authorities, and reviewing German contracts.
- Strong communication skills and excellent at collaborating with other departments
- Highly organised and supportive, knows how to automate governance requirements and collects data from stakeholders to contribute to monthly reports thoroughly in their execution
WHAT’S IN IT FOR YOU?
- Join a diverse team of 40+ nationalities with flat hierarchies and a collaborative company culture.
- Opportunity to build and scale your career at the intersection of customer-facing roles and engineering in a dynamic startup on its journey to become an international leader in SaaS platforms for Conversational AI.
- Deutschland ticket, Urban Sports Club, Job Rad, Nilo Health, weekly sponsored office lunches
- Competitive compensation and equity package.
- Flexible working hours, 28 vacation days and workation opportunities.
- Access to a training and development budget for continuous professional growth.
- Regular team events, game nights, and other social activities.
- Hybrid work environment. However, we love to build real connections and want to welcome everyone in our beautiful Berlin office on certain days.
Your recruiting process at Parloa:
Recruiter video call → Hiring Manager Interview → Case Study Interview → Meet CTO
Why Parloa?
Parloa is one of the fastest growing startups in the world of Generative AI and customer service. Parloa’s voice-first GenAI platform for contact centers is built on the best AI technology to automate customer service with natural-sounding conversations for outstanding experiences on all communication channels. Leveraging natural language processing (NLP) and machine learning, Parloa creates intelligent phone and chat solutions for businesses that turn contact centers into value centers by boosting customer service efficiency. The Parloa platform resolves the majority of customer queries quickly and automatically, allowing human agents to focus on complex issues and relationships. Parloa was founded in 2018 by Malte Kosub and Stefan Ostwald and today employs over 250 people in Berlin, Munich, and New York.
When you join Parloa, you become part of a dynamic and innovative team made up of over 34 nationalities that’s revolutionizing an entire industry. We’re passionate about growing together and creating opportunities for personal and professional development. With our recent $66 million Series B investment, we’re expanding globally and looking for talented individuals to join us on this exciting journey.
Do you have questions about Parloa, the role, or our team before you apply? Please feel free to get in touch with our Hiring Team.
Parloa is committed to upholding the highest data protection standards for our clients’ and employees’ data. All our employees are instrumental in ensuring the utmost care, GDPR, and ISO compliance, including ISO 27001, in handling sensitive information.
\* We provide equal opportunities to all qualified applicants regardless race, gender, sexual orientation, age, religion, national origin, disability status, socioeconomic background and other characteristics.
