Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join:
The mission of the Airbnb Global Safety & Security (GSS) team is to ensure the safety and security of Airbnb’s global community through proactive security risk management. Trust is our highest priority.
The Senior Manager, Trust Global Partnerships reports directly to the Director, Global Safety and Security, and will lead the Trust Global Partnerships (TGP) team and serve as a strategic, critical thinker for our team and its ability to serve as security consultants for the business. TGP focuses on identifying, developing and leveraging Trust & Safety external expert partnerships in furtherance of Airbnb priorities. Through partnerships, TGP supports efforts across Airbnb to create sound policy and products for our stakeholders, peace of mind for our community, increased capacity to act proactively and grow impact in trust and safety.
We are seeking a passionate leader with a strong background as an experienced trust and safety professional who can develop, communicate, and execute strategic global security risk management policies, priorities and partnerships. This leader has their finger on the pulse of emerging trends, and drives organizational effectiveness and alignment with Airbnb’s goals and business security objectives.The successful candidate is a strategic problem solver and valued collaborator with a creative growth mentality who can work collaboratively across senior functional leadership and teams.
The Difference You Will Make:
- You are an effective leader with experience developing and socializing strategic global security risk management and trust & safety programs with expert level planning, business analysis and ROI justification modeling.
- You are an expert in project and program management, and possess superior skills to inform strategic decisioning and implement disruptive initiatives, with a bias for action and impact.
- You are a natural coalition builder, who has held a multitude of roles and/or has extensive experience with seasoned executives to offer business acumen and thought leadership on a range of topics.
- You are a recognized thought partner and trusted advisor who is comfortable representing your organization in various leadership and strategic forums, having mastered the art of engaging and influencing large and small audiences.
- You have successfully led global, large-scale strategic planning efforts and can build out planning processes, influence senior leaders to align on global security risk management needs, identify opportunities to support Airbnb as a business enabler, and deploy tactical resources to execute.
- You are a strategic thinker who appreciates the big picture behind actions and plans, and employs the right tools and strategies to build durable and relevant solutions that deliver on short and long term value and have a sustained impact on the business and team.
A Typical Day:
- Leads the development and management of external partnerships and engagement opportunities with industry peers and global networks to provide expertise and insights that inform the evolution of Trust & Safety priorities to align strategy with broader company objectives.
- Leads the Trust and Safety Advisory Coalition (TSAC) which is composed of more than 20 US-based and international organizations with deep expertise in trust and safety matters relevant to Airbnb.
- Develops programs, events, and presentations to deepen engagement with safety experts, NGOs, and other stakeholders to strengthen trust and safety at Airbnb
- Collaborate with internal teams and global safety organizations to develop and enhance safety awareness and other safety related issues in the world.
- Lead the development and alignment of initiatives, priorities and roadmaps for the global Trust Global Partnerships team to drive strategic safety efforts for the Airbnb community at scale.
- Work closely with the legal and public policy teams on engagement with law enforcement authorities, regulators and legislators on online safety, security and law enforcement issues.
- Develop Return on Security Investment metrics and reporting to manage progress against goals and to evaluate the effectiveness of the Trust Global Partnerships and engagement, using data to drive improvement plans and track progress against the strategy/goals.
- Manage logistics of projects from start to finish, including identifying and scoping opportunities, aligning with different teams and functions, advancing contractual agreements, coordinating rollouts and managing budgets;
- Responsible for planning, staffing, budgeting, and managing expense priorities for Airbnb’s Trust Global Partnerships
Your Expertise:
- 15+ years of a proven track record of supporting multi-faceted partnerships with public and private sector and experience working with nonprofit organizations, multilateral organizations, academic experts and policy makers.
- Experience implementing strategic planning and engagement that drives innovation, change management and process redesign
- A highly developed network of resources, cultivated through years of building relationships in the government, NGO and the trust and safety tech community to ensure your effectiveness in a wide region with complex geopolitical, cultural and business environments.
- Experience developing and implementing strategic priorities to identify and mitigate global risks to enhance Trust & Safety program initiatives
- Strong track record of organizing and executing events, facilitating consensus building, developing programs and engagements with both internal and external audiences
- Exceptional project management skills from idea conceptualization to implementation. Ability to manage multiple complex projects simultaneously and with multiple internal and external stakeholders
- Experience proactively solving critical problems of strategic and operational importance that impact safety on the platform, current and future products, technologies and trust defense
- Experience navigating complex / matrixed business organizations and influencing across cross-functional teams (policy, legal, operations, crisis management, business development, product development, engineering)
- Experience working on policies that have a global impact by utilizing quantitative and qualitative data to support recommendations
- A proven track record of working collaboratively with subject matter experts on cross-functional teams, balancing disparate priorities, and rapid problem solving in high-stress situations.
- An executive presence with outstanding communication skills including written, verbal and presentation skills with the ability to create executive communications and presentations.
- Experienced manager effective at building trust through relationships and empowering a high-performing team.
- A proven track record of managing performance across a matrixed organization that covers a wide range of geographies, languages, time zones, etc.
- Sound judgment & ability to work independently with minimal supervisory oversight
- Strong critical thinking and analytical capability including project management experience leading cross functional initiatives with a desire to influence and lead change at the enterprise level
- Demonstrated experience working in a fast-paced environment to produce results under deadlines, juggle multiple projects simultaneously, find pragmatic and creative solutions to business issues, provide concise and business-focused advice and make sound judgements.
- Demonstrated commitment to Airbnb’s core values.
- Willingness and ability to travel domestically and internationally up to 20 - 30% of the time
- MBA or other relevant advanced degree preferred
Your Location:
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging:
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$188,000—$235,000 USD
