Job description
ByHeart is an infant nutrition company built from the ground up to deliver real innovation on behalf of babies and parents. Our mission is simple: make the best formula in the world. That’s why we studied the latest breast milk science, worked directly with suppliers we know and trust, set uncompromising quality standards, developed our own small batch blending process, built our own manufacturing facilities, and conducted a groundbreaking clinical trial. Our goal is to create a future where all parents feel amazing about feeding their baby—no matter how they do it.
When we launched our Whole Nutrition Infant Formula in March 2022, we were the first new U.S infant formula manufacturer in 15 years. Since then, we’ve been leading the way in a lot of ways.
We’re…
- The only U.S.-made infant formula to use organic, grass-fed whole milk
- The first and only U.S. infant formula company to add the two most abundant proteins found in breast milk—alpha-lac and lactoferrin—to our ingredients list
- The first infant formula company to receive Clean Label Project’s Purity Award (and we test for 700 contaminants vs the required 400)
- We ran the largest clinical trial by a new infant formula brand in 25 years—clinically proving our benefits vs a leading infant formula like:
- Less spit up
- Softer poops
- Easier digestion
- More efficient weight gain
- Enhanced nutrient absorption
- Longer stretches between nighttime feeds*
ByHeart has rapidly emerged as a leader in infant nutrition, fortifying the domestic supply chain by owning end-to-end manufacturing in 3 US facilities and ranking in the top 10% of the U.S. infant formula category within just one year. Strategic partnerships with retailers like Walmart and Whole Foods have expanded access to their premium, science-backed formula, now available in over 70% of U.S. stores.
With >$400M in funding, we’re shifting the industry forward—and this is just the beginning. Help us build a future where all parents can feel amazing about feeding, by joining our growing team of >300 people that stretches across the country.
We’re proud to offer competitive, family-first benefits, including but not limited to:
- Health insurance for the whole family: medical, dental, & vision insurance covered 100%, with 90% coverage for your family.
- Flexible paid time off: plus 12+ company holidays, and 2 floating holidays to use at your discretion!
- 16-weeks of fully-paid parental leave and new parent support: free 1-year supply of formula, cozy feeding suites, and paid pumping time.
- Up to 6% 401(k) Match to help you plan for your future.
- Company equity for every employee: because when we succeed, we succeed together!
Visit our site to learn more, and check out some recent press on ByHeart:
- Entrepreneur: The Illusion of the Shelf – The Driving Force Behind Infant Formula Shortages, and What Needs to Change
- Forbes: A Startup Wanted To Make A Better Baby Formula. It Took Five Long Years.
- Business Insider: ByHeart Announces Published Data in a Scholarly Journal on Benefits of The Novel High Quality Protein Blend in Their Groundbreaking Next-Generation Easy to Digest Infant Formula
- Axios: Infant formula maker ByHeart raises $95 million
- BabyCenter: 2024 Best formula for Breastfed Babies
- New Modern Mom: The Clean Formula Moms Are Loving
*based on data from infants at approximately 4 months of age
ROLE DESCRIPTION
As the Sr. Manager, Customer Logistics, your primary responsibility is to own and drive the supply chain agenda and efforts within the sales, retail, and etail customer environment. In this role, you partner with HQ sales and the supply chain functions to identify opportunities for improvement and overall value. The Sr. Manager, Customer Logistics acts as a strong customer advocate while balancing the needs of the business, developing strategies, and tracking performance towards targeted goals that align with the customer approach and lowest delivered total cost.
Location: Remote
Start Date: ASAP
ROLES & RESPONSIBILITIES
- Manage order to cash cycle to ensure timely order fulfillment to our Retail/Etail customers
- Partner with customer replenishment team and Broker partners to optimize order frequency, quantities, and inbound delivery to the retail/etail distribution centers. Drive process improvements, streamline service and reduce costs.
- Analyze key retail/etail customer supply chain scorecards. Identify corrective actions, drive changes within logistics, and implement to mitigate/reduce customer chargebacks and drive optimal supply chain performance
- Partner with Finance to resolve nontrade deductions/chargebacks resulting from supply chain non-compliance. Identify corrective action and work cross functionally to implement
- Drives cross function partnerships to achieve mutually beneficial end-to-end customer supply chain solutions with our planning, business operations, transportation, and distribution teams while minimizing cost and maximizing service levels within Retail/Etail distribution centers
- Implements and manages new and existing Byheart Supply Chain programs and drives the execution of new item introduction and reverse logistic projects
- Partner with respective customer leads to drive efficiencies and educate sales peers on the P&L impact of logistics
- Develop relationships with new customers and continue strengthening relationships with existing retailers building/maintaining strong relationships with key stakeholders at Retail/Etail accounts.
SKILLS & QUALIFICATIONS
- 8+ years consumer packaged goods experience including Supply Chain Logistics
- Strong knowledge of SAP Order to Cash Process strongly preferred
- Previous experience managing customer inventory and managing to key service metrics desired
- Understanding of customer forecasting methodology
- Consumer products industry experience preferred
- Highly skilled project management and collaborative alignment capabilities preferred.
- Ability to work effectively in multiple cross-functional teams.
- Managerial presence, communication, interpersonal and leadership skills, with a strong potential to be promoted to higher levels of responsibility.
- Mastery of business analytics and problem-solving skills.
- Ability to draw insights from data and develop collaborative solutions to supply chain challenges.
- 10-15% travel required.
- Highly focused on the retailer relationship, with ability to build and maintain
- Ability to thrive in an entrepreneurial, fast-paced and dynamic environment
- Highly organized with a strong process orientation and attention to detail
The minimum annual salary for this position is $130,000 and the maximum is $145,000. The salary range for performing this role outside of New York City will differ. Additionally, you will be eligible for a discretionary performance based annual cash bonus and to participate in our company’s equity program, plus our robust medical, dental, vision, retirement, and other benefits.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
