Job description
Company Description
Alliance Animal Health is a fast-growing private equity backed, Veterinary Service Organization that operates as a majority owner and business partner to many veterinarian practices across the US. Our goal is to make it easier for our practices at every step by providing world-class business solutions like talent acquisition, marketing, human resources, finance, and operations, so that they can focus their energy on providing incredible care for animals. In fact, our Core Values are (quite literally) written with PETS in mind: Passion, Engagement, Trust and Service.
We want our doctor partners to choose what’s best for their practice because they are experts in medicine, while we customize the support, the co-ownership approach, and business solutions based on their goals. We pride ourselves on maintaining a culture of open communication and collaboration to deliver innovative solutions to advance today’s veterinary environment - without disrupting the medical autonomy and what makes each of our hospitals unique. Because at the end of the day, our central support team exists to serve our practices. So, if you’re excited about using your talents to make an impact on the health and wellness of pets - we’d love to talk with you!
This position is fully remote, based in the US.
Job Description
Alliance Animal Health is seeking a passionate and experienced Senior Manager of Learning and Development to elevate the growth and effectiveness of our central support teams, Practice Managers, and Client Service Representatives across our network. This role is instrumental in shaping a high impact learning culture, supporting career advancement, and driving operational excellence through innovative development programs.
As a key member of the L&D team, you will collaborate closely with the Senior Director of Learning & Development to execute strategic educational initiatives focused on performance, retention, and leadership development. You’ll design and deliver engaging programs tailored to the unique needs of hospital and support center roles, especially PMs and CSRs - ensuring they have the tools, knowledge, and confidence to succeed.
Responsibilities:
- Lead the design, development, and implementation of learning programs for:
- Central support staff
- Practice Managers (PMs)
- Client Service Representatives (CSRs)
- Build and execute blended learning strategies (in-person, virtual, and e-learning) that align with business goals and performance metrics.
- Partner with internal leaders to identify capability gaps and create scalable training solutions that support individual and team growth.
- Develop and manage video learning series, onboarding pathways, and ongoing career development programs for hospital-facing roles.
- Oversee program execution with a strong focus on quality, timelines, and learner engagement.
- Facilitate workshops, webinars, and training sessions as needed.
- Measure learning effectiveness and continuously improve programs based on feedback and outcomes.
- Collaborate cross-functionally to integrate learning into the broader organizational strategy.
Qualifications
- A minimum of 3 years of prior experience as a Practice Manager in a veterinary clinic is required.
- Proficiency in Microsoft Word, PowerPoint and Excel is required.
- 3+ years of experience in Learning & Development, with a strong focus on field-based or operational training is highly preferred.
- Understanding of COGS and inventory management is highly preferred.
- Demonstrated experience designing and implementing training for front-line leaders and customer-facing roles.
- Strong project management skills and ability to manage multiple initiatives in a fast-paced environment.
- Proficiency in e-learning development tools (e.g., Articulate, Rise, Canva, LMS platforms).
- Outstanding communication, facilitation, and interpersonal skills.
- Willingness to travel overnight for in-person training and development sessions.
Additional Information
WE ARE A DRUG-FREE, SMOKE-FREE, EQUAL OPPORTUNITY EMPLOYER.
Company Policy & Federal & State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin
