Job description
Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way.
The Community You Will Join
Every day, Airbnb Hosts offer unique stays, experiences and services that allow guests to connect with communities in a more authentic way. Since our founding, more than 5 million Hosts have welcomed over 1.5 billion guest arrivals across nearly every country in the world.
The Scaled Operations team increases supply effectiveness, utilization, and impact through people-powered operations. We design, implement, and scale key operational programs that support Airbnb’s global community of Hosts.
The difference you will make
As the Senior Manager, Stays Operations you will lead the Stays vetting funnel globally, to ensure Airbnb has the best Hosts, with the best activities, in the right places guests will love. You will be responsible for driving the delivery of centrally run strategic programs, as well as defining and executing localized strategies that play a key role in accelerating Airbnb’s growth. You should be comfortable with a variety of operational programs and processes, familiar with managing a supply funnel, a keen eye for quality and curation, and an approach that turns the subjective into objective at scale. You will partner with Supply, Product Marketing, Business, and Legal Leadership in the development of global strategies as well as the day to day operational running of the Stays vetting operation.
A typical day
- Lead a cross-functional team of operators, subject matter experts, and builders globally, driving operational excellence and accountability, while ensuring quality outcomes.
- Drive the strategic evolution of how we evaluate, track, and decide on supply as it enters and moves through the funnel.
- Drive the execution and operationalization of central programs and strategies for Scaled Operations
- Influence cross-functional stakeholders to quickly drive to alignment and execute to meet our goals
- Conduct in-depth business analysis and develop a deep understanding of key value drivers to identify growth opportunities. Develop key insights for executive-level presentations and drive critical business decisions.
- Own clear communication regarding performance against monthly and annual targets. Identify reporting issues, gaps in processes, and drive timely resolution.
- Manage tooling and infrastructure requirements, enhancements, and prioritization to ensure all teams working along the funnel have the tools they need to efficiently make progress and achieve exceptional goals.
- Partner with relevant stakeholders to build models that forecast near and long-term goals, actuals, and performance.
- Manage the run the business needs of the Stays Supply team (setting quotas, utilizing insights and tools to drive business performance, evaluating and measuring field performance, cadenced business reporting, territory design, resourcing).
- Support the creation of playbooks and execution of programs across all Experiences related workstreams.
- Travel to the San Francisco office, as required
Your expertise
- 12+ years of experience in operations, At least 5 years of experience leading cross functional teams
- Creative mind, with a strong eye for
- Strong problem solving and analytical skills including designing, developing and evolving financial/business models.
- Develop and monitor metrics, dashboards and reporting tools to improve productivity and efficiency across the customer lifecycle.
- Experience across the customer lifecycle with pre-sales, sales, experiential design, and customer success teams.
- Demonstrated success in creating and driving operational rigor and excellence while building trusted relationships with key stakeholders to maximize productivity and remove friction from operational processes to support long-term durable growth of the business.
- Track record of working closely with senior leadership and acting as a thought partner to Directors, VPs, and executive teams to inform strategy and decision-making, yielding positive outcomes.
Your Location
This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. Click here for the up-to-date list of excluded states. This list is continuously evolving, so please check back with us if the state you live in is on the exclusion list If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from.
Our Commitment To Inclusion & Belonging
Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply.
We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: [email protected]. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process.
We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.
How We’ll Take Care of You:
Our job titles may span more than one career level. The actual base pay is dependent upon many factors, such as: training, transferable skills, work experience, business needs and market demands. The base pay range is subject to change and may be modified in the future. This role may also be eligible for bonus, equity, benefits, and Employee Travel Credits.
Pay Range
$168,000—$210,000 CAD
