Job description
Title: MDM Tier 3 Engineer - Mobileiron Specialist
Location: 100% Remote in U.S. Must work EST
Available for W2 or 1099, No C2C Please
Term: Long Term Contract to Hire
Job Description:
We are seeking a highly skilled MDM Tier 3 Engineer with a strong background in Ivanti MobileIron to join our team. This role requires a minimum of 7 years of experience in a similar role, managing and maintaining mobile device management (MDM) solutions, system upgrades, and security policies. The ideal candidate will have expertise in sentry server upgrades, access as a service, Intune mobile management, and certificate renewals while also collaborating with SMEs globally.
Key Responsibilities
- Manage and upgrade Ivanti MobileIron sentry servers, ensuring smooth operation and security compliance.
- Implement and maintain Intune mobile management, including device enrollment, policy creation, and software deployment.
- Renew and manage security certificates, ensuring compliance with security best practices.
- Lead system and service maintenance activities, including complex application and service upgrades, regular health checks, and roadmap planning.
- Provide expert troubleshooting and support for mobile devices, including Android and iOS, ensuring seamless user experiences.
- Collaborate with global SMEs to provide expert guidance on MDM solutions and endpoint security.
- Integrate and troubleshoot Okta, ensuring seamless authentication and security compliance.
- Develop, test, and maintain Group Policy Objects (GPOs) for desktop and laptop environments.
- Oversee Intune device management and implement software deployment strategies for desktops and laptops.
- Create and maintain standard operating procedures (SOPs) for patching, updates, and troubleshooting.
- Monitor market trends and recommend upgrades, endpoint engineering solutions, and security enhancements.
- Ensure proper DNS and DHCP configurations for endpoint management.
- Track and log all activities in ServiceNow, producing detailed reports and documentation.
Required Qualifications
- Minimum 7 years of experience in a similar role, managing MDM and endpoint solutions.
- Strong expertise in Ivanti MobileIron, including sentry server upgrades and policy management.
- Experience with Intune mobile management and desktop/laptop software deployment.
- Deep knowledge of access as a service, certificate management, and security protocols.
- Proficiency in Okta integration and troubleshooting.
- Strong experience with group policy management (GPOs), DHCP, and DNS.
- Excellent problem-solving skills, with the ability to work independently and collaborate with global teams.
- Experience using ServiceNow for tracking and documenting incidents and resolutions.
- Strong communication and leadership skills, with the ability to coordinate and lead maintenance activities.
Preferred Qualifications
- Experience with endpoint engineering and security enhancements.
- Knowledge of advanced troubleshooting techniques for mobile and desktop environments.
- Familiarity with automation tools to improve endpoint security and software deployment processes.
Thanks for applying!
