Job description
At NiCE, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire within you.
So, what’s the role all about?
NiCE is looking for a highly motivated Senior Telecom Support Engineer to join our IT team, supporting and maintaining a broad range of Mobile services and solutions. This position will require a flexible person who learns quickly, likes to use many different technologies, and has a solid foundation of IT knowledge.
You are experienced with existing technologies, and comfortable with new ones. You are a problem solver with excellent execution and communication skills. You will use this experience to support our employees.
How will you make an impact?
- Responsible for MDM platform: MS Intune having knowledge of AOSP, ADEP, Android Enterprise, IOS Enrollment; implementing new policies and technologies.
- Knowledge of Conditional access policies
- Knowledge of Teams Telephony Device Management, Poly , Ylink
- Maintain end to end responsibility for employee’s requests providing timely, reliable, and courteous service, based on internal SLA
- Provides customer service and 2nd level technical resolution for operational and service-related incidents
- Acting as the Mobile Manager’s long arm while suggesting improvements to the process and escalating feedbacks from the end users
- Ensure telecommunications inventory management system is updated and accurate
- Monitor and report on Telecommunications activities and costs, identify trends and areas of improvement
- Validate and maintain monthly invoices from telecom vendors, including usage report and costs
- Primary purchasing contact for cellular accounts/contracts
- Handles Incidents and requests from NiCE employees to maintain high levels of satisfaction with Mobile services, working with Ticketing system platform (Service Now)
- Quick learner
- Be familiar with the available technologies at NiCE, as well as market trends
- Work independently and in a team
- Write and evaluate knowledge base articles and troubleshooting documentation
Have you got what it takes?
- At least 5 years of Telecom experience\ Customer services and working with incident management system in a mid-large company
- Educational qualification - Bachelor of Engineering or equivalent
- Experience with MS Intune, Conditional Access
- Technical experience with mobile devices, Problem solving skills
- Excellent customer service skills and be able to work alone and with remote teams
- Computer skills including MS Office (Outlook, Word, Excel)- Must
- Excellent interpersonal and communication skills
- Strong self-learning skills
- Strong problem-solving and troubleshooting skills with out of the box thinking
- Be a team player
What’s in it for you?
Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!
Enjoy NiCE-FLEX!
At NiCE, we work according to the NiCE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week. Naturally, office days focus on face-to-face meetings, where teamwork and collaborative thinking generate innovation, new ideas, and a vibrant, interactive atmosphere.
Requisition ID: 8176
Reporting into: Tech Manager
Role Type: Individual Contributor
About NiCE
NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NiCE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
